What are the responsibilities and job description for the Senior User Experience Research position at MWIDM?
- Proven experience in qualitative user-centered design methods as well as quantitative, behavioral analysis, and statistical concepts with firsthand experience creating journey maps, affinity maps, persons and design heuristic analyses.
- More than proficient in MS Office suite – Word, Excel, PowerPoint, Outlook, survey tools (UserZoom, User Testing, Verint, Qualtrics, etc.) and some statistical software.
- Energized by talking to users and tackling complex problems.
- Be a good communicator who builds strong relationships and partnerships focusing on collaboration, building consensus, and driving research and design through influence.
- Be an analytical thinker, with a desire and ability to uncover and document a deep understanding of users’ needs and behaviors across multiple colleague segments and environments.
- Strong research strategy skills in user research and analysis, including but not limited to personas, customer journeys, interviews, surveys, and usability testing.
- Strong UX experience in areas of design thinking, ideation, and brainstorming techniques, as well as concept validation.
- Have advanced project planning, prioritization, and management skills in a rapidly changing and dynamic environment.
- Have prior work involving collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally (program management, product management, engineering).
- Comfortable and confident when presenting work to senior leaders.
- Excellent presentation, communication, written, documentation, and organization skills. Attention to detail, especially as it relates to complex customer interactions.
- Ability to take direction and to work independently and manage multiple projects simultaneously without compromising quality or attention to detail.
- non-negotiable skills:
- Experience with quantitative UX research in addition to qualitative (strong statistics background)
- Strong attention to detail when managing multiple projects/stakeholders
- Strong at data storytelling
Education:
- BA/BS required in computer science, human-computer interaction, experimental psychology, or a related field with relevant experience
- 6 years’ experience in applied UX and product research, planning and conducting qualitative and quantitative research in complex environments (or a master’s degree and 3 years of professional work experience, or a PhD degree) is required.
