General Manager - Senior Living

Our Client

At Five Star Senior Living, our client's people are the critical link to those they serve, and it is their vitality, energy, and caring nature that allows them to fulfill their mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of their residents, their team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity

We are actively seeking a General Manager / Executive Director to add to their team. The General Manager is responsible for providing comprehensive leadership for a senior living community in operational management, goal setting and long-term growth. The GM leads a team of associates with a positive, open-door atmosphere and effective communication, leading by example and ensuring outstanding attention to detail in resident care and wellbeing. The GM will be accountable for staff management, staff training and development, resident and family experience and satisfaction, resident occupancy management, regulatory and budget compliance, community leadership and sales and marketing activities to meet or exceed occupancy and revenue targets. The General Manager actively promotes Five Star’s mission, philosophies, and values in all daily interactions with team members, residents, and families.

Location : Five Star Premier Residences of Chevy Chase

8100 Connecticut Avenue

Chevy Chase, MD 20815

What You’ll Do

Ongoing Community Management and Communication

• Partners with regional, divisional, and corporate leadership on short and long-term planning for the community, including supporting and implementation of change management initiatives.
• Responsible for hiring, training, coaching, developing and motivating team members across all functional areas, while providing regular performance feedback.
• Assess and manage staffing levels appropriate to occupancy to ensure needs of community and residents are met while adhering to budgetary requirements / fiscal health of the community.
• Partners and consults with regional and divisional Human Resources regarding team member related matters including performance, disciplinary and termination matters to align with Five Star policies.
• Keeps Regional Director of Operations informed of activities, needs and problems.

Regulatory Compliance

Resident Experience Oversight

What You’ll Bring

Experience & Education