Customer Care Specialist - Bilingual Required (English/Spanish)

What Is MyBambu?

MyBambu is a financial institution delivering the first all in one mobile digital banking solution targeting the Hispanic unbanked and underbanked population. The mission of MyBambu is to promote financial inclusion to the unbanked and underbanked by providing an array of financial solutions delivered via mobile devices. We give an overlooked audience a convenient, safe, and cost-effective way of managing their finances. MyBambu’s objective is to promote financial literacy and access to unbanked/underbanked individuals, who have previously been left behind. In 2020, we were honored to be recognized as FIS’s Impact Award winner for innovation in the next frontier of the Modern Banking Platform. We’ve fostered a company culture that empowers people to do the most defining work in their career offering an environment that’s made up of a passionate and goal-oriented team.

MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire’s Form I-9 to confirm work authorization.  Find out more information: E-Verify Participation Poster or Right to Work PosterYour

Opportunity:

The impact that you can have at MyBambu is powerful. We’re looking for someone who’s eager to take on a meaningful role in the success of MyBambu on a massive scale. Someone who takes works seriously, but also isn’t afraid to have some fun either. Someone who’s ready to take MyBambu—and their career—to the next level.

This is an in person full-time position reporting to the Chief Marketing and Operations Officer. As a Customer Care Specialist, you be responsible for delivering exceptional support and satisfaction to our valued customers. Our team of skilled and empathetic representatives is well-equipped to handle a diverse range of inquiries, offering technical assistance, resolving issues, transferring to the applicable department, and ensuring a seamless customer experience.

Job Responsibilities:

Customer Support:

• Provide exceptional customer service to MyBambu users via phone, email, and chat.
• Answer inquires, resolve issues, and assist customers in navigating our platform with a focus on first-call resolution and or directing them to the appropriate process or department.

Technical Proficiency:

• Leverage technological expertise to troubleshoot and guide customers through any technical challenges they may encounter.
• Guide customers on how to navigate app.
• Use various software’s and or tools to ensure compliancy and efficient assistance.

Banking Knowledge:

• Utilize banking and financial industry knowledge to answer customer queries related to transactions, account management, and financial tools.

Software Proficiency:

• Demonstrate proficiency in Microsoft Suite applications to efficiently document customer interactions and manage cases.
• Utilize Salesforce to log customer interactions, update records, and contribute to the overall improvement of customer support processes.

Multilingual Support:

• Provide support in multiple languages if bilingual, catering to a diverse customer base.

Collaboration:

• Collaborate with cross-functional teams, including technical support, sales, and product development, to address customer needs and contribute to continuous improvement initiatives.

Skill and Abilities:

• Excellent verbal and written communication skills.
• Extremely proficient in Microsoft Office Suite or related software.

• Ability to adapt to a dynamic work environment and be creative within a team.

• The ability to solve complex software problems.
• Knowledge of computers, networking, and electronics.
• Ability to identify the cause of processing problems and delays and to establish corrective actions.

• Resolution mindset, proven experience helping users navigate the client online platform tools to a solution.

Job Requirements:

• Bilingual (Spanish or Creole) proficiency is preferred.
• Minimum of one year of customer service experience, preferably in a fintech environment.
• Technologically savvy with a strong understanding of Microsoft Suite; Salesforce experience is a plus.
• Banking or financial industry experience is highly desirable.
• Excellent communication skills and a customer-centric approach.
• Proven ability to meet or exceed targets in a sales-oriented environment.
• Strong problem-solving skills and the ability to adapt to a dynamic and fast-paced work environment.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Bambu Benefits

• Excellent medical coverage.
• Fifteen (15) days of Paid Time Off.
• Seven (7) days of Paid Holidays.