Medical Office Receptionist

PURPOSE OF POSITION

The Medical Office Receptionist provides clerical support in a team setting under the direction of the Intake Operations Supervisor and Operations Manager.

RESPONSIBILITIES & EXPECTATIONS

Check In

Completes registration process according to established office policies and procedures:

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly
• Registers patients in the practice management system; acknowledges patient in EMR (electronic medical records) system
• Verifies and updates all the patient’s demographic information
• Collects identification and insurance cards and must scan them into electronic record
• Verifies Insurance coverage and makes necessary updates to the appropriate system
• Prints encounter form (super bill, fee slip), labels as needed, enters patient information on white board
• Obtain forms as needed
• Understand the use of ABNs and obtain signatures when needed for non-covered services
• Has patient complete a sliding fee application as needed, sign financial agreement, receipt of privacy policy, benefits assignment, etc. May refer patient to a payment plan if needed
• Answer phone calls, take messages and make appointments
• Pulls prescriptions being picked up, copies ID and gets signature
• Manages waiting room, responsible to ensure that all patients are moved through continuum of clinical visit
• Directs visitors (drug reps, salespersons, etc.) appropriately

Check out

• Reviews services received by patients at check out, verifying services received on encounter form
• Reviews orders written by providers and determines where test and procedures may be performed based on patient’s insurance
• Schedules the test or procedure, may include phone calls and/or scheduling in multiple systems
• Provides the patient with information about preparation for the test or procedure
• Departs patient from EMR and white board
• Tells patient if any additional monies are owed if co-pay was collected at check-in
• Takes monies owed, posts monies and produces a receipt for the patient
• May refer patient to a payment plan if needed
• Makes return appointment for the patient if needed, schedules multiple appointments for OB patients
• Responsible for following thru with cancelling scheduled appointments for patients who have delivered
• Enters charges in the computer system for services received, verifying services with EMR

Scheduling

• Answer incoming calls and directs patients to appropriate area for assistance
• Schedules incoming patients
• Reschedule patients when necessary
• Sort and stamp incoming mail, labs and faxes
• Mail departmental welcome packets and appointment notifications
• Reschedule bumped appointments
• Cancel and reschedule appointments when schedules change

Other

• Track No-Shows and send out letters
• Work EMR queues
• Perform other duties as assigned
• Actively engage in teamwork
• Support the mission of MCHC
• Effectively use tools and tones for positive communication

Job Requirements

• High school diploma, GED or higher-level education
• Demonstrates ability to understand and utilize computer systems (Allscripts, Microsoft and insurance verification programs)
• Demonstrate positive interpersonal skills
• Function independently with flexibility and the ability to work with all levels of personnel
• Demonstrate professional conduct in the clinical setting
• Adhere to Patient Centered Medical Home (PCMH) principles
• Adhere to policies and procedures
• Fulfill position Responsibilities and Expectations as outlined
• Exhibit flexibility and willingness to work any schedule as directed
• Functions independently, have flexibility to work with all levels of personnel; clinical, professional and clerical
• Flexibility of moving throughout front office to cover for vacations and/or calls off to meet the needs of any clinic on any day

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Who, if anyone, referred you to this position?

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Electronic Health Record: 1 year (Preferred)
• Physician's Office: 1 year (Preferred)

Work Location: In person

Salary : $17