What are the responsibilities and job description for the Loan Processor position at MY EDUCATION SOLUTIONS?
Loan Processor About the Role: Are you a detail-oriented individual with a knack for organization and a passion for helping others achieve their financial goals? If so, then a career as a Loan Processor at My Education Solutions might be the perfect fit for you! In this role, you will play a vital role in the application process, ensuring its accuracy, completeness, and timely submission to the Department of Education. You will be a trusted partner to both MES advisors and clients, guiding them through the complexities of the process and providing excellent customer service. Responsibilities:
- Process student loan forgiveness applications:
- Review and analyze applications for completeness and accuracy.
- Gather and verify all necessary documentation, including tax returns and pay stubs.
- Work with clients to resolve any discrepancies or missing information.
- Prepare student loan forgiveness application for Department of Education review.
- Maintain communication and relationships:
- Communicate effectively with MES advisors and clients throughout the process.
- Keep clients informed of the status of their applications and address their questions and concerns promptly.
- Build strong relationships with clients to ensure a positive experience.
- Adhere to regulations and procedures:
- Ensure all processing activities comply with company policies, federal and state regulations, and industry best practices.
- Maintain accurate and complete files for documentation and audit purposes.
- Stay up-to-date on changes in regulations and procedures.
- Other responsibilities:
- Backup client care during busy call times.
- Prepare and submit student loan forgiveness documents.
- Assist with client servicing activities as required.
- Minimum of 3 years of experience in loan processing or a related field.
- Strong understanding of loan processing procedures and regulations.
- Excellent attention to detail and accuracy.
- Proven ability to multitask and manage deadlines effectively.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and loan CRM software.
- Bachelor's degree in finance, business, or a related field preferred.
- Competitive salary and benefits package.
- 100% Company paid Health, Dental and Vision Insurance after 90 days
- 1x Salary Company paid life insurance policy
- Opportunity to work with a team of experienced professionals in a fast-paced environment.
- Make a difference in the lives of your clients by helping them achieve their financial goals.
- Career development and advancement opportunities.