SENIOR CONSUMER SERVICE ANALYST - (FOR INTERNAL AGENCY EMPLOYEES ONLY)

SENIOR CONSUMER SERVICE ANALYST - 42002891 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Date : Jan 17, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website () .

Requisition No : 845138

Agency : Agriculture and Consumer Services

Working Title : SENIOR CONSUMER SERVICE ANALYST - 42002891 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Pay Plan : Career Service

Position Number : 42002891

Salary : $42,000.14 - $46,200.18

Posting Closing Date : 01 / 22 / 2025

Total Compensation Estimator Tool ()

SENIOR CONSUMER SERVICE ANALYST

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES

BUREAU OF COMMUNICATIONS AND CONSUMER OUTREACH

• INTERNAL AGENCY OPPORTUNITY—

ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF

AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.

CONTACT :

Sonia McCabe 850-410-3732

MINIMUM REQUIREMENTS :

A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work.

College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience.

An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.

EDUCATIONAL NOTE : Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.”Approved Credential Evaluation Agencies (fldoe.org) ()

ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Agriculture and Consumer Services :

All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).

Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.

Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values

and supports employment of individuals with disabilities. Qualified

individuals with disabilities are encouraged to apply.

NOTES :

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

This position will be assigned one of the following shifts based on availability : 7 : 45-4 : 45, 8 : 00-5 : 00, 8 : 15-5 : 15, 8 : 30-5 : 15.

JOB DUTIES :

Handles telephone, live chat and email inquiries, complaints and requests from consumers, business owners and other interested parties regarding program areas administered by the division, nonregulated areas and general consumer information. Refers telephone, live chat and email inquiries to the proper office, section or agency when appropriate.

Provides applicants with guidance regarding registration and exemption under the regulatory functions of the division. Assists consumers filing complaints with the division or seeking information, whether specific or general.

Uses computer equipment to search and store data and to enter necessary information to process a call, live chat or email. Handles requests for consumer complaint forms, brochures, registration packages and any other materials available from the division. Timely processes and fulfills requests for written information or materials.

Performs research necessary to answer questions and assist consumers and others in a variety of subject areas; reviews current literature on consumerism to stay abreast of the latest developments.

Provides leadership and administrative support in the Call Center (Consumer Assistance Center). Responsible for effectively communicating directions and information from section leadership to staff. Assists in the training of new employees and ensuring that team members have the most current resources, policies and procedures. Monitors section to determine effectiveness and compliance with applicable policies and procedures. Responsible for regularly communicating staff concerns and ideas to section leadership. Assists with handling escalated calls. Produces reports, letters and memoranda when necessary.

Coordinates and oversees completion of special projects and functions as assigned including, but not limited to, assembling statistical reports and bulk brochure orders.

Performs other duties as assigned by supervisor.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including :

Annual and Sick Leave benefits;

Nine paid holidays and one Personal holiday each year;

State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;

Retirement plan options, including employer contributions (For more information, please visitwww.myfrs.com;)

Flexible Spending Accounts;

Tuition waivers;

And more!

For a complete list of benefits, visitwww.mybenefits.myflorida.com.

For an estimate of the total compensation package for this position, please visit the“Total Compensation Estimator Tool”located above under the “Posting Closing Date.”

SPECIAL NOTES :

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere () . All documentation is due by the close of the vacancy announcement.

Location :

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32399

Nearest Major Market : Tallahassee

Salary : $42,000 - $46,200