What are the responsibilities and job description for the Director of Hearing Services position at My Hearing Centers?
Join My Hearing Centers: Audiologist/Hearing Aid Specialist
My Hearing Centers is leading the charge in revolutionizing hearing healthcare. Our mission is to make hearing care simpler and more accessible and to set a new standard in modern hearing care while reducing the stigma around hearing loss.
With over 100 hearing centers across the U.S., our dedicated teams are changing lives daily by providing clients with advanced hearing technology and outstanding care.
Why You'll Love Working with Us!
This is your chance to work in a dynamic hearing care setting where your skills will directly contribute to transforming lives. If you're detail-oriented, have stellar communication skills, and have a passion for patient care, we want you on our team!
What You'll Do:
- Perform Comprehensive Hearing Evaluations: Use your expertise to conduct thorough hearing assessments, select the perfect hearing aids, and ensure impeccable fittings. Aim high with our client-centric service model of Simply Excellent Hearing Care, targeting a minimum NPS score of 75.
- Create 'Wow' Moments: Dazzle clients by demonstrating hearing aids during annual evaluations, providing them with a personalized auditory experience they'll never forget.
- Personalized Recommendations: Combine test results with a client needs assessment to offer tailor-made solutions that maximize their hearing benefits.
- Manage Stock for Instant Gratification: Keep our hearing aid inventory ready for same-day fittings and trials, ensuring undecided clients don't leave without experiencing the best we offer.
- Routine Follow-Ups and Repairs: Keep clients happy with regular follow-ups, cleaning, checks, and on-the-spot hearing aid repairs.
- Expert Ear Impressions: Hone your skills in taking ear impressions, modifying earmolds, and recommending ALD accessories.
- Partner for Success: Work closely with your District Manager, Team Leads, and L&D to embrace new initiatives that will boost your center's revenue and impact more lives.
- Community Engagement: Build local connections to drive service demand and support marketing efforts, including outreach to physicians and participation in health fairs.
- Compliance and Professionalism: Adhere to all state license laws, FDA guidelines, and MHC policies. Maintain HIPAA-compliant documentation, outcome notes, and referrals.
- Continuous Learning: Stay ahead in your field with ongoing professional development, mastering everything from consultative counseling to the latest in hearing aid technology.
- Travel: Splitting your days between Spokane, WA, and Coeur D'Alene, ID.
What We're Looking For:
- Experienced Professionals: Prior experience in an Audiology or Hearing Aid Specialist role.
- Licensed and Ready: Active state license in Audiology and/or hearing aid dispensing.
- Attention to Detail: Precision and accuracy in everything you do.
- Excellent Communication: Strong written and verbal communication skills.
- Customer Interaction Skills: Ability to engage with clients effectively.
- Independent Worker: Thrive in a fast-paced, autonomous work environment.
What We Offer:
- Monthly Commissions
- CEUs & State Licensure Renewals for HCPs
- Defined Career Paths
- Sponsorship & Preceptor Opportunities
- President's Club Incentives
- Employee Referral Program
Lifestyle & Benefits:
- Comprehensive Benefits Package
- Paid Holidays & Time Off
- Retirement Options
- Employee, Family & Friends Hearing Aid Discount Program
- Relocation Assistance
We are an equal-opportunity employer and welcome applicants from all backgrounds.
Salary : $50,000 - $150,000
