Chief Operating Officer

Are you a strategic thinker and operational leader who thrives on driving excellence and inspiring teams? My Hot Lunchbox, a mission-driven organization providing high-quality lunches to students and staff, is seeking a Chief Operating Officer (COO) to lead our operational efforts and help us expand our impact.

As COO, you will:

• Partner closely with our visionary founder to bring entrepreneurial ideas to life.
• Oversee day-to-day operations to ensure smooth and efficient workflows.
• Lead a high-performing team and foster a culture of respect, collaboration, and innovation.
• Develop and execute strategies aligned with our financial goals, growth objectives, and values.
• Implement process improvement frameworks (e.g., EOS, Lean Six Sigma) to optimize operations and drive efficiencies.

• Can you lead by example, earning respect and trust while building a culture people want to be part of?
• Do you have the ability to see the big picture, make data-driven decisions, and execute plans that drive results?
• Are you passionate about a mission-driven purpose and inspired to innovate while making a meaningful impact on communities?
• Do you tackle challenges with resilience, optimism, and a commitment to continuous growth and improvement?
• Do you value humility and collaboration, working well in team settings, and acting with integrity?

• Do you have proven experience in operational leadership roles, preferably as a COO or similar position?
• Are you skilled in process improvement methodologies like EOS or Lean Six Sigma?
• Have you demonstrated a track record of driving organizational growth and operational excellence?
• Are your interpersonal and communication skills strong enough to engage and inspire teams at all levels?
• Do you share a passion for building community partnerships and upholding charitable values?

How are our COO will make an Impact:

Operational Strategy and Leadership:

• Develop and implement operational strategies to support the company’s growth objectives as well as align operational activities with the company's long-term vision and objectives.
• Collaborate with the CEO and executive team to shape the company’s strategic direction.
• Provide leadership and direction to all operational functions.

Process Improvement and Efficiency:

• Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Streamline operations to optimize resources and improve service delivery.
• Utilize data and metrics to monitor performance and drive continuous improvement.
• Develop, implement, and maintain operational policies, procedures, and workflows to ensure efficiency, consistency, and compliance.

Project and Program Management:

• Oversee the planning, execution, and completion of key projects and initiatives.
• Ensure projects are delivered on time, within scope, and within budget.
• Manage cross-functional teams to achieve project goals.

Team Leadership and Development:

• Build and mentor a high-performing operations team.
• Foster a collaborative and inclusive team culture.
• Provide ongoing training and development opportunities for operational staff.
• Collaborate with other departments, such as sales, marketing, vendor relations, and customer service, to align operational activities with overall business objectives and customer needs.

Budget & Resource Management: 

• Resource Management: Optimizing resource allocation, including personnel, equipment, and materials, to support operational needs and maximize productivity.
• Develop and manage the Operations budget. 
• Ensure efficient allocation of resources and tracking of expenses to maximize ROI and achieve desired outcomes.

Performance Measurement and Reporting: 

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of Operational initiatives. 
• Regularly analyze results and provide actionable insights and recommendations for continuous improvement.
• Performance Reports: They generate performance reports and dashboards to track operational metrics, providing insights into trends, patterns, and areas for improvement.

Who is Qualified?

• A candidate with a Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred
• Someone with Lean Six Sigma or EOS certifications.
• Someone with proven experience as a COO, VP of Operations, Director of Operations, or similar senior operational leadership role.
• A leader with strong knowledge of operational management, process improvement, and project management.
• A team player with excellent organizational and leadership abilities.
• A candidate with outstanding communication and interpersonal skills.
• Someone with demonstrated experience in community service and charitable organizations is a plus.
• A candidate with the ability to make data-driven decisions and manage multiple priorities.

What We Offer:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Flexible work hours and remote work options
• Professional development opportunities
• Vibrant company culture centered around our core values

Compensation: 

• Salary range of $150,000 to $180,000
• Bonus/Incentive: 25%-30% of salary

Who are We?

My Hot Lunchbox is a small but ambitious company set for substantial growth over the next five years. We are a service and software company that helps schools across the country offer daily lunches to their students and staff. We partner with restaurants within the school communities we serve. We are passionate about positively impacting the lives of families and school communities by providing a full-service lunch solution that saves time and money. As we expand, we seek a Chief Operating Officer who shares our values and vision to join our leadership team.

What Do We Do?

My Hot Lunchbox is a quick and easy lunch solution that offers a variety of delicious meals, delivered right to schools and camps. We give parents a break from the monotony of packing lunch for their kids daily by partnering with popular restaurants students already know and love!

What Is Our Mission?

Offering high-quality lunches to students and staff, by building relationships with community partners through integrity and innovation.

How Do We Operate?

• With Operational Excellence: Efficient, streamlined, and effective internal processes. Reducing costs and waste while maintaining quality.
• With Grit: Do whatever is in your power to find a resolution - take ownership, be resourceful, and dig deep.
• With Customer Obsession: Be responsive, period.
• The Ecosystem: Recruit, train, develop, and retain talent, vendors, schools, and customers.
• With Integrity: Be our genuine selves to each other and our customers and partners. 
• With Execution: Deliver the right food, quality, and quantity at the right time and location. 

HOW TO APPLY

First, please take our Culture Index survey!

For us to better lead and manage the strengths of the team we’re asking you to complete the following survey:

https://go.cultureindex.com/p/1oFPDC7bnj9f3WhIE

• There are no right or wrong answers.
• Set aside 15 minutes with no interruptions, to read and select all the words that apply to you, for the given question.
• For the best experience, take it on a computer, not a tablet or cell phone.

Second, please attach your resume/CV to your CI Survey when prompted.

• Please include references either in the email or in your resume.
• Share your annual salary expectations at the bottom of your resume.

Note: Applicants who do not complete their CI survey or attach their resumes will not be considered.

Third, please email us at jobs@myhotlunchbox.com to let us know you’ve applied through our careers page.

Thank you for your interest in our company!