What are the responsibilities and job description for the Production Support Manager (C) position at MY HR?
Job Description
Job Description
Production Support Manager [C]
Job Description
We are looking for a Production Support Manager to be responsible for managing the production support team. This position will be full-time and hybrid in Wilmington, DE.
What You'll Do
- Responsible for managing the production support team
- This team supports a rules-based processing system that runs in a Microsoft Azure hosted environment and a number of legacy mainframe and client server-based systems
- The Production Support manager will work directly with the executive who is responsible for the system. It is a highly visible position
- Work to ensure the stability, availability, and reliability of the tax and revenue systems
- Provide daily direction to the production team by leveraging a matrix management approach that fosters a highly collaborative team culture
- Work with the implementation partner's Service Deliver Manager to ensure alignment of DOR initiatives and direction, and effectiveness services they are providing
- Work with the production support team to provide recurring reporting and status to the customer
- Manage active incidents and issues and provide recurring status updates to executive management
- Responsible for the appropriate level of communication to impacted parties during and after incidents
- Work directly with the primary customer contact to coordinate problem remediation discussions and activities
- Implement and maintain ITIL processes within daily operational practices. Ensure metrics and quality standards are adhered to
- Develop and maintain effective relationships with partners, including the primary implementation partner and 3rd party providers whose products we use
- Perform continuous improvement of process and platforms by embracing new and better ways of doing things
- Develop a strong understanding of the customers business and its fundamental processes and systems
- Own and resolve issues escalated to the production support team
- Help facilitate technical troubleshooting of complex and highly visible technology incidents, engaging the resources from across the production team
- Use strong technical and operational skills to proactively identify and recommend opportunities, creating sound processes that will increase the efficiency and effectiveness of problem escalation, tracking, reporting and resolution
- Keep abreast of business changes targeted for implementation
What You'll Need
Required :
Physical Demands
About MY HR :
MY HR is an award-winning, woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services, and are proud to be an equal opportunity employer. With a commitment to excellence and a focus on diversity, we strive to help businesses of all sizes achieve their human resources goals.
Follow us for more info :
www.myhrmgmt.com
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MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation, Project and SOW staffing, Permanent Placement, Recruitment Process Outsourcing (RPO), Payroll Services, and full range HR Services including compliance, training, and workforce development. With our personal touch, we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions.
Check out our website : myhrmgmt.com
