What are the responsibilities and job description for the On-Call position at My Independence at Home?
Description
On-Call Scheduler
Description
My Independence at Home provides home care services to the elderly and adults with disabilities in Bucks, Chester, Delaware, Montgomery and Philadelphia counties and is looking to fill the Scheduler position . Details of this role are listed below:
JOB RESPONSIBILITIES
- Handling caregiver call outs during non-business hours and filling shifts for:
-Last minute call outs
-Staff and/or schedule changes
- Reconciliation of client schedules
- Entering data into our client management system
- Coordinating transportation for caregiver staff when needed
- Other duties as assigned
Why work with us?
- Health and dental insurance*
- Performance Bonus (if earned)
- Paid Time Off*
- 40 hours personal leave (annually)*
- Mileage reimbursement (when applicable)
- Agency cell phone and laptop
*After completion of 90-day probationary period.
Requirements
Requirements
What do you need?
- Minimum 2 to 3 years call center experience a plus but not required
- Sales experience a plus but not required.
- Comfortable engaging people on the phone.
- Ability to work independently or as a team
- Ability to prioritize and multi-task
- Minimum of 2 years or more experience as a scheduler/coordinator.
- Minimum of 2 years’ experience of working in homecare a plus but not required
- HS Diploma or equivalent education.
- Valid ID
