What are the responsibilities and job description for the Support Engineer - MSP position at My IT Crew?
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.
We are expanding our operations and seeking to grow our team. We have an opening for a Support Engineer to assist with our Professional Services team.
Job Responsibilities:
- Tech who delivers top-level customer support and enjoys helping people
- Work on tickets from the board sorting by priority
- Provide a great customer experience
- Manage expectations by communicating with the client all relevant information
- Respond to incidents in a timely manner
- Resolve incidents efficiently
- Help with information relevant to creating documentation
- Detect patterns that indicate wider and bigger issues
Skill Requirements:
- This is an mid-level position with onsite (at client locations) as needed.
- We require at least 3 years of Windows-based IT support experience
- One of the following certifications:
- CompTIA Security
- CompTIA Network
- Microsoft Modern Desktop
- Microsoft 365 Administrator
- Excellent communication skills
- Assist and help the MAC Team to grow their knowledge - continuously updating documentation for the clients while working on tickets
- Keen attention to detail, the memory of patterns, and interest in problem-solving
- Consistently demonstrate the My IT Crew Core Values and meet standard metrics
Salary : $60,000 - $80,000
