What are the responsibilities and job description for the Dispatcher/Call Center position at My Little Helper & Co?
Job Description
Position Summary :
A Logistics Navigator coordinates and schedules transportation services, ensuring smooth communication between clients and drivers while maintaining high-quality customer service.
Key Responsibilities :
- Manage incoming and outgoing calls for service requests.
- Schedule and dispatch drivers effectively, optimizing routes.
- Communicate real-time updates and changes to drivers and clients.
- Monitor and address issues, ensuring timely resolutions.
- Maintain accurate logs of service calls, schedules, and incidents.
- Provide exceptional customer service and resolve client concerns.
- Collaborate with team members to ensure operational efficiency.
- Use dispatch software and tools proficiently.
Qualifications :
Key Cultural Values :
Why Join Us?
Salary : $18