Demo

Dispatcher/Call Center

My Little Helper & Co
Cornelius, NC Full Time
POSTED ON 3/23/2025
AVAILABLE BEFORE 4/21/2025

Job Description

Position Summary :

A Logistics Navigator coordinates and schedules transportation services, ensuring smooth communication between clients and drivers while maintaining high-quality customer service.

Key Responsibilities :

  • Manage incoming and outgoing calls for service requests.
  • Schedule and dispatch drivers effectively, optimizing routes.
  • Communicate real-time updates and changes to drivers and clients.
  • Monitor and address issues, ensuring timely resolutions.
  • Maintain accurate logs of service calls, schedules, and incidents.
  • Provide exceptional customer service and resolve client concerns.
  • Collaborate with team members to ensure operational efficiency.
  • Use dispatch software and tools proficiently.

Qualifications :

  • High school diploma or GED; associate degree preferred.
  • Proficiency in dispatch or CRM software.
  • Strong organizational and multitasking skills.
  • Excellent communication and problem-solving abilities.
  • Ability to remain calm under pressure.
  • Key Cultural Values :

  • Efficiency and innovation.
  • Commitment to exceptional customer service.
  • Adaptability and accountability.
  • Why Join Us?

  • Competitive pay at $18.00 per hour.
  • Flexible scheduling with part-time, full-time, and weekend positions available.
  • The opportunity to make a meaningful impact on your community.
  • Regular training to enhance skills and ensure safety standards.
  • Salary : $18

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