What are the responsibilities and job description for the Vet Assistant/ CSR position at My Pet's Vet - San Antonio?
My Pet's Vet is looking for a Customer Service Representative with growth opportunities at our San Antonio, Texas Animal Hospital. At My Pet’s Vet, our main goal is to create a happy and positive work culture. We achieve this by creating flexible work schedules, establishing good workflow and labor appropriation within the hospital, acknowledging achievements using frequent pay evaluations, assisting with continuing education, and rewarding all staff members through bonus programs. Most of all we want to provide the best care possible to our patients, in turn, giving you a sense of pride in your work. Join us in upholding and preserving our company’s motto “Healthy Pets and Happy Parents!” Apply today!
Your basic duties as a CSR are:
- Greeting Clients
- Answering Phones
- Differentiating Between Routine and Emergency Cases
- Scheduling Appointments
- Admitting and Checking Out Patients
- Processing Payments
- Communicating Information Between the Clients and Our Staff
Your basic duties as a Vet Assistant are:
- Take great care of our patients
- Restraint of patients during procedures
- Cleaning kennels, exam rooms and treatment tables
- Run and set up lab tests
- Set up and clean up before/after surgery
- Unload inventory
- Assists in taking digital x-rays
- Work closely in support of our Veterinary Technicians and Doctors
Qualifications and Skills
- We are looking for a candidate who has at least one year of experience in the animal care industry
- Excellent customer communication skills.
- Motivated and passionate about helping animals is a must
- Education: High School or Equivalent
- Experience using multiple-line telephone systems.
- Excellent animal-handling skills
- Ability to properly restrain patients
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Company Benefits and Perks
- Flexible Schedule
- Free Wellness Plans for Personal Pets
- Employee Training Programs with Completion Bonus
- Profit Sharing Bonus
- Paid Time Off
- 401(k) Plan with Matching Contributions
- Health, Dental, and Vision Plans
- Short- and Long-Term Disability Plans
- Life, Accident, and Critical Illness Plans
