What are the responsibilities and job description for the Front Desk Agent position at My Place Hotel?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and provide information as needed.
- Process reservations and manage room assignments using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Previous experience in a front desk or guest services role within a resort or hotel environment is preferred.
- Strong guest relations skills with the ability to communicate effectively in person and over the phone.
- Proficient in phone etiquette, demonstrating professionalism in all interactions.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hospitality software or hotel management systems is advantageous.
- A positive attitude, strong work ethic, and ability to work well under pressure in a fast-paced environment.
Join us in creating memorable experiences for our guests while working in a dynamic team environment!
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $15
