What are the responsibilities and job description for the Remote Customer Service Rep - Outreach Specialist (US Citizens Only) position at My Recruiter Support?
Job Description
Job Description
Hiring a Remote Customer Service Rep (CSR) - Outreach Specialist
CSR - Outreach Specialist
Must have at least 1 year of experience working as a CSR
Must be a US Resident and Citizen
Job Summary :
Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country. Outreach Specialist will coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up.
An Outreach specialist is also responsible for the retrieval and indexing of medical records across various provider facilities and specialty groups at a pre-arraigned date and time. The retrieved documents are then securely uploaded into Company database.
The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor.
We are looking for candidates with :
Call center background
Telephone Etiquette
Excellent customer service skills
Data Entry Skills
Intermediate knowledge of outlook, teams, word, and excel
Key Responsibilities :
Execute a minimum of 60 daily outbound / inbound phone calls with the goal of scheduling records for retrieval
Retrieve medical record images from provider facilities efficiently and professionally
Manage documentation requests and scheduling of document exchange
Follow-up on outstanding document requests that are past due
Document all communications in system
Types and transmits correspondence as necessary
Process records and documentation according to Company standards
Provide EOD update and report to supervisor after completing an onsite retrieval appointment
Minimize interruption to provider office while observing HIPAA standards and regulations
Required Knowledge :
Able to navigate Windows-based screening system effectively
Basic knowledge of Microsoft Office products
Understand customer service processing requirements
Place and receive calls via computer interface
Track / monitor / retrieve information on calls
Understands the management of call queues and has some experience in it
Familiar with components of standard Medical Records
2 years of experience working in a professional office environment
Relevant call center experience, healthcare industry a strong plus
Contract : This is a 5-6 month contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need.
Start Date : March 24,2025
Schedules : 9 : 00AM to 5 : 30PM Central time
Pay Rate : $17 per hour
Must have clean background
Please apply today!
Salary : $17
