What are the responsibilities and job description for the Reservation Agent position at My Ride To Work?
My Ride to Work is seeking a motivated, detail-oriented individual to join our fast growing transportation company as a reservations agent. As part of our team, you answer phones and emails, assisting customers in booking transportation reservations. You accurately record customer information and advise customers on travel times along with pick up and drop off locations. You help customers in altering or cancelling reservations as necessary. Our ideal candidate has excellent phone and email skills, strong communications and customer service skill and a keen attention to detail.
Essential Duties and Responsibilities:
- Answer phones and assist customers in making, altering or canceling reservations
- Accurately record customer information and take payment upon successful completion of booking reservation
- Respond to emails with reservation information and confirmations
- Advise customers regarding travel times to and from destinations
- Answer customer questions regarding pick up and drop off locations
- Oversee all communications within specifically assigned routes
- Other duties as assigned
Experience/Qualifications:
- Previous reservation experience preferred
- Excellent phone etiquette and verbal communication skills
- Strong computer and email communication skills
- Ability to multitask
- Fast learner and self starter
- Attention to detail and the ability to resolve customer concerns
- Strong organizational ability
- Ability to remain professional under pressure
About My Ride to Work
My Ride to Work is a complete transportation solution provider leveraging workforce management strategies, technology and data analytics. We have over 20 years in the outsourcing industry where flexibility and reliability are equally important. Our management teams, ground crew and professional drivers have a deep understanding of and experience in the transportation industry. We partner with companies to understand their objectives and create ridership and route programs that support specific workforce needs with an emphasis on safety, rider experience and comfort.
My Ride to Work is an equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law.
We are an E-Verify Employer.
