What are the responsibilities and job description for the Customer Service Specialist position at My Senior Health Plan?
My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day! We have been around for over 17 years but still have the family-business feel! There is MUCH opportunity for growth and development.
Essential Responsibilities:
- THIS IS A FULL TIME, ONSITE POSITION. This is NOT a Re mote/Hy brid position.
- Responds to customer inquiries and issues with thoroughness, professionalism, & in a timely manner.
- Efficiently processes administrative tasks as assigned, adjusting workload for occasional outbound calling or data input projects.
Essential Duties:
- Be able to communicate professionally with clients
- Outbound/inbound calling projects
- Answer incoming calls and fielding appropriately through an automatic dialer
- Transfers viable leads to My Senior Health Plan Inc. sales team
- Completes intake of prospect and client data through CRM (Salesforce).
- Data entry of incoming leads
- General data input
- Respond to client emails
- Customer service
- Organizes, files, and faxes applications and documents
- Back-up to all Administrative functions
- Working closely with the Administrative Team to continue development
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Bachelor's degree (or experience in lieu of)
- 3 years of administrative/clerical experience
- Fluent in English and Spanish strongly preferred
- Experience with CRMs
- Excellent phone presence
- Excellent command of written and spoken English
- Professional and personable demeanor
- Highly organized
- Detail-oriented
- Proficiency with all MS Office applications
- Excellent multi-tasker
- Eagerness to learn new tasks and grow with the company
- Initiative to take on additional responsibilities
- Open and enthusiastic about coaching
- Maintains a sense of urgency with all tasks
- Experience with auto-dialer preferred
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.
We offer:
- Competitive base pay, based on experience, and bonuses
- Health insurance including Dental, Life, and Vision – Employer pays 70%!
- 401k Match and Profit-sharing
- Paid Sick Time & Vacation Time
- Paid Holidays
- A positive work environment in Brentwood, TN
My Senior Health Plan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
*All offers of employment are contingent upon successfully passing a pre-employment drug test and background check. My Senior Health Plan* participates in E-Verify.*
