IT Specialist

The IT Specialist is a full-time role responsible for managing Microsoft 365 services, telephony systems, IT security, cloud infrastructure, and hardware/software systems. Key duties include MS365 administration, telephony system oversight, security implementation, cloud service management, and hardware/software maintenance. Candidates should have proven experience in relevant areas, strong problem-solving skills, and excellent communication abilities. Preferred skills include certifications (MS365, AWS), scripting and automation tools, ITIL practices, and Salesforce security knowledge.

Responsibilities:

• Hardware and Software Oversight:
  • Oversee the installation, configuration, and maintenance of hardware and software systems.
  • Implement and manage backup solutions to ensure data integrity and availability.
  • Monitor system performance and ensure uptime and reliability.
  • Manage password policies and ensure secure access to systems and data.
• MS365 Administration:
  • Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
  • Provide support and training to end-users on MS365 applications.
  • Ensure compliance with company policies and security standards.
• Telephony Systems:
  • Oversee the installation, configuration, and maintenance of telephony systems (VoIP, PBX).
  • Troubleshoot telephony issues and ensure seamless communication across the organization.
  • Collaborate with vendors to implement new telephony solutions.
• Security:
  • Implement and manage security measures to protect IT systems and data.
  • Monitor and respond to security incidents and vulnerabilities.
  • Conduct regular security audits and risk assessments.
• Cloud Services:
  • Manage cloud infrastructure (AWS, Azure, or Google Cloud) and ensure optimal performance.
  • Deploy and maintain cloud-based applications and services.
  • Monitor cloud usage and optimize costs.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in MS365 administration, telephony systems, IT security, cloud services, and hardware/software management.
• Strong understanding of network protocols, firewalls, and security best practices.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication and interpersonal skills.
• Great customer service skills.

Preferred Skills:

• Certifications such as MS365 Certified, AWS Certified Solutions Architect, or similar.
• Experience with scripting and automation tools.
• Knowledge of ITIL practices.
• Working knowledge of Salesforce security.