What are the responsibilities and job description for the Sales Call Center Supervisor position at My Senior Health Plan?
Job Description
Job Description
Description :
My Senior Health Plan specializes in personalized health solutions for seniors, helping them navigate healthcare and insurance complexities. We aim to make healthcare more accessible and understandable, ensuring seniors receive the best care and coverage. As an industry leader, we value individuals committed to making a difference in seniors' lives.
Job Summary :
We are seeking a Call Center Supervisor to oversee daily operations, ensuring sales, customer service, and compliance goals are met. This role includes managing a team, coaching, and driving performance to achieve sales targets while providing exceptional customer service.
Job Duties and Responsibilities :
- Manage agent dialer readiness, performance, and availability.
- Oversee schedules, ensuring minimal disruptions to call flow.
- Track calls, monitor abandonment rates, and ensure agent accountability.
- Distribute leads and ensure timely follow-up.
- Listen to calls, provide feedback, and conduct quality audits.
- Report on team performance, key metrics, and outcomes.
- Oversee onboarding, training, and development of new and existing staff.
- Implement new sales strategies aligned with business goals.
- Manage call center equipment and ensure functionality.
- Foster a motivating, supportive team environment.
Requirements :
Working Conditions :
Why Join Us?
My Senior Health Plan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
