Optical Sales Associate

My Sight Eyecare provides eyecare services and eyewear for our clients. We are looking for someone who is personable, motivated, and enthusiastic in serving our client's need. Knowledge of vision and medical insurance is highly recommended. We are looking for the right candidate to grow with our team and to strive to provide our clients with the highest standard of care.

Position Overview: The Optical Sales Associate / Receptionist will play a vital role in providing exceptional service to our patients, from check-in to check-out, assisting with pretesting, discussing eyewear options, and promoting additional services such as dry eye treatments. The ideal candidate will have strong communication skills, a passion for sales, and a desire to contribute to the success of our practice.

Responsibilities:

Check-In Role:

• Greet patients warmly upon arrival and assist with check-in procedures.
• Explain copays, insurance benefits, and any pre-testing requirements.
• Provide assistance with pre-testing procedures when and where needed.
• Assist patients in selecting eyewear options while waiting for their appointment.

Check-Out Role:

• Greet patients promptly after their exams end and assist with the check-out process.
• Review insurance benefits and copays with patients.
• Discuss eyewear options, including frames, lenses, and contact lenses.
• Provide invoices and assist with payment processing.

Patient Care:

• Be knowledgeable about medical and vision copays to ensure accurate billing.
• Monitor patients' prescriptions midway through their exams to anticipate their eyewear needs (contact lens and/or glasses)
• Discuss treatment options for conditions such as dry eye and provide pricing information.
• Be attentive to sanitizing all equipments, trial frames and pupillometer in front of patients when pretesting

Appointment Management:

• Schedule appointments with consideration for paperwork, asking patients to arrive 10 minutes early for their first session.
• Verify all insurances before the patient’s arrival. If patients are not eligible for exam or eyewear, inform the patients ahead of time so they know what to expect
• Carefully manage both zocdoc appointments and online booking appointments to avoid double booking.

Sales Duties:

• Encourage patients to consider both glasses and contact lenses during their visit.
• Assist patients in maximizing their insurance allowance for frames and offer discounts for same-day purchases.
• Educate patients about UV protection, transition lenses, and available rebates for contact lenses.
• Assist in researching frame backstories to enhance the sales experience.
• Perform small adjustments on eyewear when necessary.

General Responsibilities:

• Assist with inventory management and product ordering.
• Collaborate with team members to ensure efficient workflow and exceptional patient care.
• All other duties and responsibilities, as assigned by Dr. Pan and the Optician Manager

Shared Responsibilities across team members: You will provide support to your colleagues in the shared responsibilities including, but not limited to, the following:

• Performing cleaning duties to maintain a clean and organized store environment.
• Greeting patients and explaining benefits and allowances during check-in.
• Assisting patients in browsing frames and providing recommendations.
• Conducting intake and referral sessions.
• Ensuring timely email communication of receipts and rebates to patients.
• Collaborating on sales strategies with the Dr. and other team members to increase both glasses and contact lens sales.