Assistant Store Manager

My Sister’s Cottage is a Christian boutique located in Wilmington, NC, and in Charleston, SC specializing in Women's clothing, home decor, and gifts. My Sister’s Cottage was created with a purpose. The mission of this local boutique is to establish one safe house, or cottage, for women escaping human trafficking with every store created nationwide. 10% of all My Sister’s Cottage profits are donated to local emergency shelters supporting survivors of human trafficking. This Charleston boutique has been operating in our King Street location since July 2022.

My Sister’s Cottage is an inclusive store that firmly holds the belief that everyone is embraced by God’s love no matter their background or beliefs. Every purchase at My Sister’s Cottage helps give back to the community.

Store Manager Job Description:

• Supervise, train, and assist employees like Sales Representatives and Shift Leads in customer service, sales goals, and product promotions.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
• Develop and maintain a schedule for employees.
• Seek ways to better promote the store, the product line, and the service within the store.
• Implement cross-training of employees to always maintain productivity.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store always remains clean and presentable.
• Identify current and future customer needs by establishing rapport with potential and actual customers to understand service requirements.
• Walk the sales floor and Inventory room regularly, talking to colleagues and customers to identify or resolve urgent issues
• Address customer complaints and issues in a professional manner.
• Handle staff conflicts, complaints, and problems.
• Work with in store Visual Merchandiser to maintain “On brand” store atmosphere.
• Conducting employee evaluations and performance reviews, as well as providing or organizing training and development
• Install various promotional materials and in-store displays for promotions centered on holiday sales and other cycles.
• Maintain operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures
• Ensure compliance with various health and safety regulations.

Store Manager Requirements and Qualifications:

• Excellent interpersonal communication capabilities.
• Enthusiasm and a positive attitude.
• Customer service-oriented attitude.
• Confidence to lead and direct a team of associates.
• Ability to stay organized and manage time effectively.
• Strengths in leadership, management, team building, and problem-solving.
• Capability to thrive in a fast-paced and oftentimes high-pressure environment.
• Numerical and analytical knowledge to properly manage cash and financial records.
• Understanding of basic business management functions.
• Minimum of a high school diploma. Candidates with associate's or bachelor's degrees will be given preference.
• 3 years of experience working in a retail environment, ideally in a supervisory role.
• Proven competencies in effective communication and management.
• Willingness to learn and tackle new challenges.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Wilmington, NC 28405 (Required)

Ability to Relocate:

• Wilmington, NC 28405: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18