Customer Service Representative/Kennel Attendant

Are you passionate about pets and love connecting with people who feel the same'

At My Three Dogs on Ashley River Road, we're seeking a warm and friendly individual to join us in a hybrid role, as the first point of contact for our valued clients and their furry friends as well helping to maintain the kennel and daycare side of our facility. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

What You'll Do:

• Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
• Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
• Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
• Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
• Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
• Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
• Playgroup Supervision: Overseeing a playgroup of up to 25 dogs and managing their behavior and playtime.
• Canine Knowledge: You’ll learn animal behavior in order to provide a safe environment, including studying canine body language and learning how to make dogs comfortable in a kennel and playgroup environment.
• Cleaning: Managing the cleanliness of our lobby, kennels and play areas and maintaining the highest possible cleaning standards. Cleaning toys, washing dishes, mopping floors, vacuuming hair, and taking care of unpleasant doggy messes are critical aspects of the job!
• Daily Care: Feeding pets according to parents’ instructions; making sure all dogs have fresh water, clean bedding, and a comfortable space to stay overnight. May also include administering medication according to veterinary instructions.
• Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.
• Safety First: Able to follow established safety protocols to the letter to ensure a safe and fun environment for our guests—and ourselves!

Our perfect animal care professional will embody these qualities:

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
• Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
• Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
• Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
• Physical Stamina: An ability to stand/work upright for multiple hours at a time, in all weather types; able to lift at least 50 lbs and remain active throughout your shift. This is a physically demanding job!
• Dog Friendly: Comfortable with dogs of all sizes and breeds—we see it all!

If you’re the right candidate, we’d love for you to join our team! Benefits for all team members at My Three Dogs include discounted daycare and boarding for your own dog and paid time off! Pay starts at $14/hr.