What are the responsibilities and job description for the Client Success Coordinator position at My Wellness Solutions?
Welcome to MWS, we are a Holistic Health Center and we are looking for a Client Success Coordinator, our center is a welcoming place to our clients providing a sense of community, empathy, and understanding.
The ideal candidate is caring, empathetic, self-motivated, enthusiastic, and passionate about community and guest experiences. MUST BE FLUENT IN SPANISH AND ENGLISH.
This position is for you if you are seeking to learn, grow, work in a team-driven environment, can handle multi-tasking, and are fluent in Spanish and English. Interest in nutrition, health, spirituality, and holistic medicine is a PLUS.
Duties include:
- Answering phones
- Booking appointments
- Address scheduling conflicts
- Closing sales for retail products and programs as recommended by therapists
- Displaying exceptional knowledge of products, services and packages offered
- Learning to use our internal booking system and demonstrating proficiency in application.
- Teamwork - Helping your other team members
- Management support including training Reception candidates.
Other requirements include:
- Strong customer service and sales skills. Position continually requires demonstrated poise, service with a smile, tact, and diplomacy. Engaging personality and detailed oriented skills are essential.
- Strong oral communication in Spanish and English.
- Time management and organizational skills are necessary.
- Proficiency in Microsoft Office suite and other standard business technology is required.
- Previous experience in a fast-paced service environment a plus, similar to a day spa, salon, retail, luxury, call center, or reservation booking
- Interest in wellness and holistic health care is a plus.
- Positive attitude and enthusiasm.
- Team player with good organizational and interpersonal skills.
- Strong PC and keyboarding skills.
- Able to handle multiple duties simultaneously.
- Available to work varied shifts (evenings and weekends)
- Ability to occasionally lift and/or move up to 20 pounds.
To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Hourly Rate
$17.00 p/h during training and $19-21 p/h after based on proven efficiency and experience.
Salary : $17 - $21