What are the responsibilities and job description for the Service Desk Analyst position at My3Tech?
Job : Service Desk Analyst
Location : 1200 Telegraph Rd Pontiac MI 48341
Client : OAKLAND COUNTY Department of Information Technology
Duration of project : 1 Year
candidate availability Monday through Friday approximately 40 hours per week hours 8 : 00 a.m. 4 : 30 p.m.
Experience : 3 Years
Assists user community with the documentation and resolution of requests for service that originate (via phone email and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities duties as required. The assignment requires
CA Service Desk Microsoft Desktop OS Microsoft Office Suite Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Key Skills
Editorial,Catering,B2C,Camp,Computer Engineering
Employment Type : Full Time
Vacancy : 1
About Company : My3Tech
