What are the responsibilities and job description for the ServiceNow Administrator position at My3Tech?
Job : ServiceNow Administrator (756598)
Location : 47 Trinity Avenue SW, Atlanta, GA 30334 Remote (prefer EST consultant )
The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.
Key Responsibilities
Assists in developing standard IT configuration and asset management methodology
Develop CMDB policy, processes, and knowledge base
Conduct reporting on configuration audits and reconciliation
Maintains CIs to ensure CMDB accuracy and completeness
Drives visibility on process adherence and compliance improvement opportunities
Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
Create and document requirements for efficient process design that includes self-service options with limited manual effort
Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy / integrity, and extending the scope of Asset Management
Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
Draft technical process documentation
Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience. Required
ITIL Foundation & ServiceNow Administration Certification. Required 5 Years
Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities. Required 10 Years
In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery). Highly desired
Certified Implementation specialist ITSM, Certified Implementation Specialist. Highly desired
Strong verbal / written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service Desired
Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION) Required
ITIL Foundation certified or related experience. Desired
Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).
