What are the responsibilities and job description for the Virtual Bank Operations Specialist position at MyBambu?

Virtual Bank Operations Specialist

What Is MyBambu?

MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm work authorization. Find out more information : E-Verify Participation Poster or Right to Work Poster.

Your Opportunity :

This position is a full-time, position reporting to the Chief Banking Officer. As the Virtual Bank Operations Specialist (VBO Specialist, supporting the processing for all bank transaction channels and ensuring smooth operations in a fast-paced, deadline-driven environment. This position consists of being a resource agent for all deposit operational areas, assisting in the verification of processes and applications, and receiving and handling escalated inquiries from employees and customers.

Job Responsibilities :

Collaborate closely with internal accounting, settlement teams, and bank partner accounting teams to ensure accurate financial reporting.
Identify and implement process improvements, including creating standard and ad-hoc reports, tools, and Excel dashboards.
Act as a first-line resource for problem-solving regarding bank deposit and financial operational issues.
Handle inquiries from employees and customers, resolving problems effectively and seeking supervisor approval for non-routine resolutions.
Provide backup support to other Bank Operations Specialists as directed by the supervisor.
Verify new accounts and perform file maintenance.
Maintain detailed records of all work responsibilities as required.
Ensure compliance with applicable laws, regulations, policies, and procedures, including completing required compliance training.
Perform other duties and responsibilities as assigned.

Skill and Abilities :

Financial Operations Knowledge : Strong understanding of bank deposit operations, financial transactions, and accounting principles.

Process Improvement : Ability to identify inefficiencies and implement process improvements to enhance operational efficiency and accuracy.

Data Analysis : Proficiency in data analysis, including the ability to create and interpret reports, utilize Excel functions, and work with financial data.

Problem-Solving : Skilled in resolving operational issues, handling inquiries from employees and customers, and making well-informed decisions.

Compliance : Knowledge of state and federal banking regulations, ensuring adherence to compliance standards in all operational activities.

Technical Skills : Familiarity with software tools such as Salesforce, Microsoft Office Suite, and Atlassian tools (JIRA and Confluence) for effective task management and reporting.

Bilingual Proficiency : Preferred proficiency in English and Spanish, enabling effective communication with a diverse range of stakeholders.

Detail-Oriented : Ability to maintain accuracy and attention to detail in all operational tasks, including new account verification and file maintenance.

Adaptability : Flexible and adaptable to changing demands, able to work independently and collaboratively as part of a team.

Communication : Effective communication skills to present information, collaborate with colleagues, and interact with customers and clients.

Analytical Skills : Strong analytical and data gathering skills to analyze operational processes, identify trends, and make data-driven recommendations for improvement.

Compliance Training : Willingness to undergo and complete required compliance training to ensure adherence to regulatory requirements.

Job Requirements :

Bilingual English / Spanish preferred, but not required.

Three (3) years of related bank deposit operations or bank branch operations experience.

BS / BA degree in Accounting, Finance, or similar field of study or equivalent experience.

Accredited ACH Professional (AAP) designation preferred but not required.

Requirements :

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

MyBambu Benefits

Excellent medical coverage.

A flexible vacation policy.

Our small family corporate culture.

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Virtual Bank Operations Specialist

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