What are the responsibilities and job description for the IT Support Technician (Part-Time) position at MyCare Health Center?
GENERAL DESCRIPTION:
Provide 1st level IT helpdesk support to employees at the 4 MyCare locations, under the general supervision of the Chief Operating Officer, VirtuALLY IT Director, and VirtuALLY 2nd level Computer Technicians.
SPECIFIC DUTIES:
1. Utilize help desk software to resolve entry-level issues.
2. Update helpdesk tickets to include issue resolution steps.
3. Provide follow-up (customer service) on tickets.
4. Verify receipt of all shipments to the I.T. Department and update inventory system.
5. Responsible for the setup of new devices and assistance in the onboarding process for new users.
6. Will assist 2nd level Technicians with the troubleshoot/analyze PC system problems and exercise resourceful methods to resolve identified problems.
7. Will assist with installation of software/hardware on MyCare employees’ devices.
8. Other duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Must demonstrate excellent interpersonal skills and team-building skills;
• Must have excellent decision-making skills, and attention to detail is imperative;
• Professional written, verbal and listening communication skills;
• Excellent computer skills including expert knowledge of Microsoft Office suite and Outlook;
• Database management proficiency required; data entry skills required;
• High functioning stress management, time management, and critical thinking skills are necessary for success in this role;
• Federally Qualified Health Center experience preferred, but not required.
PERSONAL ATTRIBUTES:
1. Must maintain strict confidentiality in performing the assigned duties.
2. Must be honest and trustworthy, respectful of others.
3. Must be flexible and possess cultural awareness and sensitivity.
4. Must have reliable transportation.
MINIMUM QUALIFICATIONS:
1. Should have knowledge of computers and their components.
2. Must have a basic knowledge of the core programs in the Microsoft office suite.
3. Knowledge of office equipment, such as photo copiers, fax machines, preferred.
4. Previous experience or applicable technical training required.
5. Excellent verbal and written communication skills, attention to detail and high level of customer service skills.
6. Must be able to communicate effectively.
WORKING ENVIRONMENT
Definitions for OSHA working environment are:
Category A -- Involves routine exposure to blood or body fluids
Category B – Involves possible exposure to blood or body fluids
OSHA category for this position is Category B
Work schedule must be flexible to accommodate agency needs.
MyCare Health Center is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law
