What are the responsibilities and job description for the Front Office Coordinator position at MyCare Medical Group?
Job Summary
The Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral coordination duties.
Job Responsibilities
- Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary
- Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
- Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
- Maintaining inventory of new patient forms and office supplies required for front desk activities
- Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
- Providing patients the proper documentation for quick referrals using preferred network
- Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
- Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
- Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times
Job Qualifications
- High school diploma or equivalent
- 1 year of experience within a medical office setting
- Experience with referrals is preferred, but not required.
- Data entry and typing experience
- Bilingual in English/Spanish is preferred
- Knowledge of basic medical terminology is preferred
BENEFITS
-
Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
- FSA and Life Assistance Program (EAP)
- 401(k) Retirement Plan
- Health Advocacy, Travel Assistance, and My Secure Advantage
- PTO Accrual and Holidays
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