What are the responsibilities and job description for the Outgoing Ticket Sales - Front Desk Agent position at Myer Hospitality?

Myer Hospitality is looking for a positive and professional Ticket Sales Agent / Front Desk Agent to deliver an exceptional experience to every guest at our Holiday Inn Express, Green Mnt Hotel.

The schedule is Thursday-Monday 8 am to 5 pm. You’ll welcome sell tickets, make daily phone calls, make reservations, manage their information, check guest in and out, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, a willingness to learn all about the Branson shows and attractions, and a commitment to guest satisfaction. If this sounds like you, apply today!

Compensation : 15 - $16.05 hourly

Responsibilities :

Handle customer complaints as necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping : keep accurate records of all hotel guest account information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Weekly schedule Thursday-Monday 8 am to 5 pm. You will have an hour's lunch break daily.

Qualifications :

Exhibits working knowledge of Microsoft Office and reservation management systems

High school graduate, GED recipient, or equivalent

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Well-versed in taking telephone calls and handling stressful situations

Have a heart for Branson shows and attractions.

Be excited to talk to guest regarding these places and to process their request.

About Company

Myer Hospitality is a local family-owned business with over 50 years of experience in hospitality. We have a variety of tourism-related businesses in the Branson area. These include hotels, ticketing, media, and attractions. Our current and future team members strive to uphold five core values : Passion for serving others, Excellence in all we do, Teamwork, Integrity, and Family. Along with our Christian values, the core values focus us toward "Passionately Serving with Excellence” while “Delivering Award Winning Hospitality.”

Salary : $15 - $16

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Outgoing Ticket Sales - Front Desk Agent

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