Automotive BDC Representative

Description

Subaru Buick Cadillac Lakeland is seeking an experienced Automotive BDC Representative to join the department in handling high-volume inbound customer requests. This person must possess exceptional customer handling skills, have a great understanding of people, and be conditioned to handle the obstacles of behavioral economics. Must also have a proven track record of exceptional CSI and possess all the skills required to obtain truly outstanding customer service on a consistent basis.

A BDC agent is the backbone of a successful company, and we are looking for a team player! 

Qualifications

BDC Representative Responsibilities:

• Generate appointments and quotes by means of proactive inbound and outbound prospecting and lead activity management to qualify and market to potential customers.
• Set appointments.
• Respond to internet leads immediately.
• Work live chat program.
• Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.
• Provide superior customer service and achieve the highest degree of customer satisfaction.
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements.
• Direct customers to product information resources, including those available on the internet.
• Check email/text frequently and respond to inquiries immediately.
• Promptly respond to call-ins and internet car sales inquiries.
• Facilitate car sales by collecting customer data.
• Perform other tasks as assigned by the BDC Manager and General Manager.

Requirements:

• Positive and energetic, excellent communication, listening and strong writing skills.
• Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive attitude. 
• Meet and exceed established sales goals.
• Follow established sales techniques and processes.
• Attend all required training, whether online or in person.
• Maintain professional demeanor and exhibit positive communication skills (verbal and written) and strong work ethic.
• Strong Computer skills a must.
• Acceptable attendance is mandatory. Weekend availability required.
• Must be able to perform all essential functions and physical demands within a fast-paced work environment, with or without reasonable accommodation.
• Ability to pass background check and pre-employment drug screen.

Benefits:

• 401(k) with employer match
• Dental insurance
• Vision insurance
• Disability insurance
• Health insurance
• Vacation

DFWP/EOE