What are the responsibilities and job description for the Service Porter position at Myers Auto Group?
Job Details
Description
Kia Delray is looking to hire two full-time Valet/Porters for our Service Department.
POSITION RESPONSIBILITY: This is one of the most important and customer sensitive positions in the Service Department. This position requires excellent customer handling skills because most of the workday will be spent in direct contact with clients. You will ensure that vehicles are properly delivered to service bays and customers while meeting on-time obligations.
Qualifications
ESSENTIAL DUTIES AND TASKS
- Greet customers as they arrive in the service drive and inform the corresponding service advisor of their arrival
- Ensure a clean environment for customers to enjoy
- Transport clients to and from their requested destinations in a prompt and polite manner.
- Complete a log at the time of delivery and request customer's signature.
- Always keep courtesy car neat & clean.
- Always advise the Scheduling Coordinator of your location.
- Turn in all paperwork and keys nightly to the Scheduling Coordinator.
- Help maintain the professional appearance of the service department.
- Secure cars on premises, usually inside the shop, before leaving for the day.
- Assist Service Advisors in the Service Drive as needed with tagging and moving vehicles and greeting customers.
- Follow company safety policies and practices, and immediately report all accidents to a manager or supervisor.
- Closely follow delivery schedules and delivery area guidelines.
- Other duties as assigned by management.
JOB REQUIREMENTS: Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the candidate will possess the abilities or aptitudes to perform duties proficiently.
Ability to:
- Create and maintain a safe work environment by abiding to and enforcing all safety regulations and practices found in the Company’s Safety Program.
- Create a safe work environment where everyone is treated with dignity, compassion, and respect.
- Provide superior quality service to internal and external customers.
- Be an effective team member who is innovative, proactive, and focused on quality improvements.
- Work effectively with staff, customers, and all levels of management.
- Present a positive and professional image to customers, staff, and vendors.
- Ability to read and comprehend instructions and information.
- Show professional approach towards customers, co-workers and public at large.
- Demonstrate adherence to company procedures.
- Ability to work with appropriate personnel including department manager, Dispatch, Service Advisors.
- Maintain professional appearance and demeanor in accordance with company's established guidelines.
- Always conform to company’s established safe driving standards.
EOE/DFWP
