Field Service Quotation Specialist

Job Description

Job Description

Myers Emergency Power Systems is a leading designer & manufacturer of highly engineered backup power technology for emergency lighting, traffic, rail, and broadband. We provide integrated technology solutions mandated by building and construction safety codes to mission critical industries such as data centers, government buildings, healthcare centers and more.

We are dedicated to providing customers with solutions that meet or surpass industry standards for quality, reliability, and performance. We proudly design and manufacture our equipment in-house and support every product with testing, installation, commissioning and maintenance services. Just as we take pride in the high quality of our products, we take pride in our employees. Our knowledgeable employees are continuously improving manufacturing and business processes to provide the best experience for customers.

Thie Field Service Quotation Specialist is responsible for quoting aftermarket Field Service offers for ELESCO and Myers EPS. Offers include maintenance, maintenance plans, battery replacements, startup and commissioning when not sold with the product, spare parts, field upgrades and replacement inverters. This role responds to requests for quotation by customers but doesn’t exclude proactive selling using installed base and service record data to identify opportunities.

Job Duties

• Promptly responds to requests for quotation from end customers, Sales Reps and other channels as required. Follows up on all quotations to
• Uses Salesforce.com to record and manage stages of all opportunities from Prospecting to Won or Lost.
• Coordinates sales efforts with established product sales channels so not to create undesired channel conflicts. Collaborates with Operations Manager and Field Service Sales Managers when conflicts arise.
• Works closely with Service Centers to leverage relationships they have with end customers to align selling strategies and optimize opportunities.
• Supports KPIs for opportunities, quotations, orders, and attachment rates for aftermarket offers.
• Uses Salesforce.com to trigger maintenance contract renewal notifications, adheres to a follow up process and reports on renewal rates.

Requirements

Education & Experience

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Analytical - Collects and researches data; uses intuition and experience to complement data.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance / Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning / Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

EEO Policy Statement : Myers EPS has always been and remains committed to the principles of equal employment opportunity and non-discrimination for all persons without regard to that person’s membership in any protected class, including but not limited to age, race, color, religion, gender, sexual orientation, preference or identity, pregnancy, genetic information, national origin, handicap or disability, Vietnam era or disabled veteran status, marital status, family responsibilities, and those holding a GED, consistent with business necessity and the safe performance of the job.