What are the responsibilities and job description for the Customer Service Representative position at MyGameDayLive?
We're Hiring! Entry-Level Customer Service Agent – San Diego Office
Join the Team at MyGameDayLive – Where Sports and Technology Meet!
Location: San Diego, CA
Position: Full-Time | Entry-Level
Department: Sales Support / Customer Service
About Us
MyGameDayLive is a media and technology company transforming the sports industry through innovative fan engagement solutions. We work with athletic programs and sports teams across the country to amplify their presence and connect with fans like never before. As we continue to grow, we're building a dynamic Sales Team in our San Diego office—and we want you to be part of it!
The Role
We’re looking for a Customer Service Agent who’s ready to jump into a fast-paced environment and help us deliver outstanding service. You'll handle both inbound and outbound phone calls, manage emails, and work within our CRM system to support sales and customer success initiatives. This is a great opportunity for someone who enjoys talking with people, solving problems, and being part of a tight-knit, high-energy team.
Responsibilities
- Make outbound calls to existing and prospective clients to follow up on inquiries and campaign activity
- Answer incoming calls and respond to customer questions with professionalism and enthusiasm
- Respond to and manage customer service emails in a timely and organized fashion
- Enter and update client records in the CRM (Customer Relationship Management) system
- Collaborate with sales and operations teams to ensure a smooth client experience
- Assist with scheduling and follow-ups related to promotional campaigns and software activations
- Provide basic product and service information to clients and prospects
What We’re Looking For
- Excellent verbal and written communication skills
- Comfortable on the phone and confident in a customer-facing role
- Friendly, positive attitude with a willingness to learn
- Highly organized and detail-oriented
- Basic computer skills and familiarity with CRM tools (training provided)
- Ability to thrive in a small business environment with a "whatever-it-takes" team mentality
- Interest in sports or media/tech is a plus!
Perks & Benefits
- Fun, fast-paced office culture with a focus on teamwork
- Hands-on training and mentorship
- Room for growth and advancement within the company
- Stable employment with a growing small business
- Office events, team lunches, and sports-themed atmosphere
Ready to make an impact with a company that lives and breathes sports?
Apply today and join the MyGameDayLive team!
Job Types: Full-time, Part-time
Pay: $20.00 - $30.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Application Question(s):
- Please call Joe at (800) 710-2055 Ext 820 and explain why you feel you would be a good candidate for this job.
Ability to Commute:
- San Diego, CA 92117 (Preferred)
Ability to Relocate:
- San Diego, CA 92117: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $30
