Business Intelligence Manager, Amazon Key

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Description

Come join the Amazon Key team and help transform the customer delivery experience at scale! Key for Business (KFB) is our patented building access technology that supports Amazon Last Mile operations across various regions. We are seeking a Business Intelligence Engineering (BIE) Manager who is passionate about leveraging data to drive insights, optimize operations, and support strategic decision-making.

The ideal candidate will be a results-oriented leader who can thrive in an ambiguous and fast-paced business landscape. You should be analytically strong, data-driven, and customer-obsessed, with a proven ability to translate complex data into actionable insights. You will manage a high-performing team of Business Intelligence Engineers (BIEs), Data Engineers (DEs), and Analysts to build scalable reporting and analytics solutions that enable better decision-making across the organization.

As a leader, you will own key business metrics, drive automation, and standardize reporting frameworks to support Amazon Key's growth. You should have excellent business and communication skills, strong stakeholder management abilities, and a deep understanding of how data can improve both customer experience and operational efficiency.

This position is open in Seattle,WA and Austin, TX. Candidates must be based in or willing to relocate to one of these locations.

Key Job Responsibilities

• Team Leadership: Hire, develop, and lead a team of Business Intelligence Engineers (BIEs), Data Engineers (DEs), and Business/Data Analysts.
• Stakeholder Collaboration: Engage with senior leadership and cross-functional teams to understand data needs and provide scalable BI solutions.
• Data Strategy & Metrics: Define, track, and maintain key business metrics to monitor operational performance and drive business decisions.
• BI & Reporting Solutions: Design, implement, and support automated dashboards, reports, and self-service BI tools to democratize data across teams.
• Data Quality & Governance: Ensure data integrity, accuracy, and consistency in all reporting and analytics frameworks.
• Process Optimization: Drive automation and operational efficiencies in reporting pipelines, eliminating manual processes where possible.
• Deep-Dive Analytics: Conduct deep dives into large, complex datasets to identify trends, diagnose problems, and uncover opportunities for process improvement.
• Technical Collaboration: Partner with Data Engineering, Hardware, and Software Development teams to enable better data capture, integration, and storage solutions.
• Business Reviews: Own reporting for Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and Weekly Business Reports (WBR).
• Data-Driven Decision Making: Leverage data and statistical analysis to drive recommendations that improve customer experience and operational efficiency.
  
  

Preferred Qualifications

• Experience leading BI & analytics teams in a fast-paced, high-growth environment.
• Strong knowledge of SQL, data modeling, ETL pipelines, and business intelligence tools (e.g., Tableau, QuickSight, Power BI).
• Experience with big data technologies (e.g., Redshift, Spark, Athena, Snowflake) is a plus.
• Strong communication and stakeholder management skills, with the ability to influence leadership decisions through data.
• Passion for building scalable BI solutions that empower non-technical users to make data-driven decisions.
  
  

Basic Qualifications

• 7 years of business intelligence and analytics experience
• 5 years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience
• Experience with SQL
• Experience with ETL
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software
  
  

Preferred Qualifications

• 4 years of working with very large data warehousing environment experience
• 10 years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,100/year in our lowest geographic market up to $223,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.