What are the responsibilities and job description for the Know Your Customer Quality Manager- Vice President position at myGwork - LGBTQ+ Business Community?
This job is with JPMorganChase, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.
The Global Know Your Customer (KYC) organization is seeking a highly talented Vice President specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Asset and Wealth Management (AWM) and Consumer and Community Banking (CCB) KYC functions. In this role, your primary responsibility is managing a global team across the AWM and CCB functions. Additionally, you will provide business support to the Global KYC Operations lead, focusing on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.
As a Know Your Customer Quality Manager, the KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with the Asset and Wealth Management and Consumer and Community Banking Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.
This role reports to the Global Head of Know Your Customer Quality Assurance and is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement. Stakeholder engagement is a critical component of the role, involving regular dialogue and a continuous feedback loop with key stakeholders, including the delivery of monthly recap overviews. Every day, you’ll be building lasting relationships by partnering with cross-functional teams.
Job Responsibilities
The Global Know Your Customer (KYC) organization is seeking a highly talented Vice President specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Asset and Wealth Management (AWM) and Consumer and Community Banking (CCB) KYC functions. In this role, your primary responsibility is managing a global team across the AWM and CCB functions. Additionally, you will provide business support to the Global KYC Operations lead, focusing on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.
As a Know Your Customer Quality Manager, the KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with the Asset and Wealth Management and Consumer and Community Banking Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.
This role reports to the Global Head of Know Your Customer Quality Assurance and is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement. Stakeholder engagement is a critical component of the role, involving regular dialogue and a continuous feedback loop with key stakeholders, including the delivery of monthly recap overviews. Every day, you’ll be building lasting relationships by partnering with cross-functional teams.
Job Responsibilities
- Managing a global team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
- Motivating individual and team performance, developing top talent, and identifying succession plans.
- Building and maintaining strong relationships with key Asset and Wealth Management and Consumer and Community Banking stakeholders globally.
- Defining, developing, and implementing actionable Global Business Health metrics (KPIs).
- Enforcing a dynamic control/compliance environment and continually mitigating risk in business processes.
- Strong client focus and interpersonal leadership, partnership, and influencing skills.
- Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff.
- Excellent verbal and written communication skills.
- Ability to support and lead a high-impact team.
- Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC.
- Minimum of 5 years of AML/KYC Compliance, Audit, or Operations management experience.
- Live and virtual training facilitation experience
