What are the responsibilities and job description for the Senior Informatics Technical Support Analyst - ONSITE position at myGwork - LGBTQ+ Business Community?
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher's 15 operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300 global colleagues coming from the laboratory.
It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
The Senior Informatics Technical Support Analyst is responsible for providing support and technical issue resolution to field service and customers for IT requests and participating in the development of new products by providing feedback on privacy and security measures.
This position reports to the supervisor of Informatics Technical Support and is part of the Global Technical Support Team located in either Indianapolis, IN or Miami, FL and will be an ONSITE role five days a week.
In This Role, You Will Have The Opportunity To
This job is eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher's 15 operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300 global colleagues coming from the laboratory.
It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
The Senior Informatics Technical Support Analyst is responsible for providing support and technical issue resolution to field service and customers for IT requests and participating in the development of new products by providing feedback on privacy and security measures.
This position reports to the supervisor of Informatics Technical Support and is part of the Global Technical Support Team located in either Indianapolis, IN or Miami, FL and will be an ONSITE role five days a week.
In This Role, You Will Have The Opportunity To
- Act as informatics/connectivity support on customer support calls and for field service engineers, supporting connected and cloud-based instruments.
- Navigate complex customer networking environments to facilitate the implementation of software and instrumentation.
- Provide pre-sales support on IT related issues for customers and sales partners.
- Support internal projects such as OS updates, patches, and new products to ensure service and customer readiness and attend customer implementations calls regarding BeckmanConnect, PROService, DI-IM, and LIS.
- Manage and sustain proprietary remote support tool including new account requests, troubleshooting, reporting and filling out IT assessments.
- Bachelor's degree in a science field
- 5 years of IT software and hardware support, and network/OS security preferably in a regulated laboratory or corporate environment
- Configure networking (Windows 2000, Vista, XP, 7, 10, 11) and troubleshoot network connectivity issues (firewall, proxy, IP configuration)
- Linux and DOS navigation and basic commands/scripting
- Troubleshooting ASTM and HL7 communication log and PC Hardware troubleshooting (failure to boot, component failure, etc.)
- This position requires up to 10% travel. Travel will primarily be domestic but may occasionally be international.
- Understanding of domain and computer policy application and priority
- Configure and troubleshooting network license for products and SQL database navigation and read/write commands
- Familiarity with laboratory privacy and security regulations (i.e. HIPAA, GDPR) restrictions
This job is eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
