Service Operations Representative

This job is with HP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Service Operations Representative

Description -

Job Summary

• This role is responsible for maintaining customer records and CRM data, and assisting with sales forecasting. The role monitors services pipeline, identifies process improvements, and offers support to the sales team. The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.
  
  

Responsibilities

• Manages the entitlement process ensuring accuracy and works with various departments to fulfill sales and customers requests.
• Maintains and updates customer and sales-related information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
• Prepares regular sales reports and dashboards for the sales team and management, highlighting key performance metrics and trends.
• Assists in the development of sales forecasts and projections based on historical data and market trends.
• Monitors and tracks sevice renewal pipeline levels by coordinating with internal teams to ensure that products are available for sale.
• Maintains and updates sales-related documentation, including contracts, agreements, and sales collateral.
• Identifies areas for process improvement within the sales support function and works with the team to implement changes.
• Provides support to the sales team by addressing inquiries, resolving issues, and assisting with sales-related tasks.
• Monitors customer feedback and satisfaction levels, and takes action to address any issues or concerns.
• Interfaces with internal stakeholders, partners, and end customers to communicate status or resolve issues arising during or after the sales cycle.
  
  

Education & Experience Recommended

• Four-year Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in customer support, sales operations, sales support, people management, or a related field.
  
  

Knowledge & Skills

• Administrative Support
• Customer Relationship Management
• Customer Support
• Inside Sales
• Invoicing
• Marketing
• Product Knowledge
• Project Coordination
• Proofreading
• Sales Administration
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Support
• Salesforce
• SAP Applications
• Selling Techniques
  
  

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
  
  

Impact & Scope

• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
  
  

Complexity

• Learns to apply basic theories and concepts to work tasks.
  
  

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
  
  

The base pay range for this role is $55,000 to $60,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)
  

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement