Coordinator

This job is with JLL, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ business community.

Please do not contact the recruiter directly.

Job Summary :

The Facilities Coordinator is responsible for delivering client experience every day through face-to-face engagement, proactive communication, and exceptional customer service.

Qualified candidates will aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client's employees and their guests.

The Facilities Coordinator will be part of the Workplace Experience Services team and is the go-to-person for all workplace operations / facilities matters.

The role of the Coordinator will increase the level of partnership between JLL and our vendors.

Key Responsibilities

Site Management

Manage all customer inquiries and issues tactfully and confidently

Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately

Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied

Ensure office equipment is in good working condition. Otherwise, rectify immediately

Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace

Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations

Customer Service & Communications

Start the day with greeting customers, using customer name

Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site

To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate

Share communications collaterals with the JLL team

Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered.

Urgent issues / emails to be prioritized first

Administrative Duties

Perform / stock pantry and supplies as needed

Administer workplace policies (clean desk, appropriate use of space, etc.)

Additional duties as assigned by Workplace / Facility Manager

Qualifications :

Bachelor's degree or equivalent

3 - 5 years prior experience in hospitality, tourism, events operations property management, or related profession

Confident, friendly & engaging

Customer focused mentality with a passion for hospitality

Excellent verbal and written communication skills, ability to communicate professionally at all levels

Meticulous with strong organizational and time management skills

Strong interpersonal skills and highly collaborative

Proficiency with Microsoft Office (Excel, Word, PowerPoint

Salary for the position ranges $53k - $63k, based on a candidate's experience and interview process

About JLL :

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

LI-DNI

Last updated : 2024-11-26

Salary : $53,000 - $63,000