What are the responsibilities and job description for the Level 1 Service Desk position at myIT.com?
Company Description
Since 1997, myIT.com has been providing relationship-based IT managed services to small businesses in various industries. We understand the challenges of maintaining computer systems and strive to help businesses improve their operations and goals.
Role Description
This is a full-time on-site role for a Level 1 Service Desk at myIT.com located in Bedford, TX. The role involves providing technical support, troubleshooting, and help desk support to users in the organization on a day-to-day basis.
Qualifications
- Technical Support and Troubleshooting skills
- Experience in Service Desk and Help Desk Support
- Knowledge of Information Technology
- Strong problem-solving and communication skills
- Ability to work well in a team environment
- Certifications like CompTIA A or ITIL are a plus
