Client Support Specialist

Are you passionate about helping others and making a difference? Do you thrive in a collaborative, fast-paced environment? If so, we want to hear from you!

About MyMetalBusinessCard.com

Founded in 2011, MyMetalBusinessCard.com has grown to be the world's leading provider of metal business cards, metal invitations, and more. We are a company dedicated to helping businesses of all sizes, from Fortune 500 companies to small startups, creating unique and impressive metal business cards. We believe that first impressions matter, and our cards are the perfect way to stand out from the competition.

About the Role

We are looking for an enthusiastic and customer-focused Client Support Specialist to join our growing team. In this role, you will be the first point of contact for our clients, providing exceptional service and ensuring their needs are met throughout the ordering process.

Responsibilities:

• Answer phone calls and respond to voicemails promptly and professionally.
• Communicate effectively with clients via email, both internally and externally.
• Process and enter client orders into our internal database.
• Develop deep expertise in our product portfolio.
• Review client-provided files, answer questions about our processes, and provide quotes.
• Follow up with clients throughout the ordering process to ensure a smooth experience.
• Develop a strong understanding of the needs and preferences of both retail and wholesale customers.
• Collaborate with other team members to deliver exceptional customer service.
• Participate in daily and weekly meetings, contributing your ideas and insights.
• Track and measure your performance metrics and strive for continuous improvement.
• Assist with various tasks as needed, such as shipping and invoicing, inventory management, or content creation for marketing purposes.

Qualifications:

• 5 years of experience in customer service
• Bachelor's degree or equivalent experience preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Positive attitude and ability to thrive in a fast-paced environment
• Ability to work under pressure and meet deadlines

Bonus Points:

• Familiarity with project management tools like Slack, Asana, or Airtable
• Experience with email marketing platforms like Klaviyo
• Writing skills and experience with content creation (blogging, marketing)

What We Offer:

• Competitive salary and benefits package
• Opportunity to work in a fun, collaborative, and fast-paced environment
• Make a real difference in the success of our clients
• Be part of a growing and innovative company

Benefits:

• Pay starts at $25- $28 per hour. Initial 90-day probationary period, after which raises are based on performance.
• Full Time 8:30 am – 5 pm (Monday through Friday)
• 80 Hours Paid Time Off per year: This starts to accrue after completing 90 days.
• Paid Major Holidays: For seven federal holidays that fall on weekdays.
• Paid Medical: All employees enjoy 100% paid medical, starting after 90-day probation.
• 401k Matching: MMBC will match your 401K contribution up to 3.5% (the legal maximum).
• An awesome set of METAL Business Cards with YOUR name on them! (We bet you’ve never had business cards like this before)

If you are a highly motivated and customer-centric individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply!

Apply:

IF YOU MEET THE CRITERIA ABOVE, please attach a cover letter with:

1. Resume

2. In three sentences - what is your favorite movie and why?

3. Please list one to three references. Include the person's name, company and title, contact details (email and/or phone number), and explain your relationship (former boss, current coworker, etc).

How This Works:

1. You found this opportunity. You read it thoroughly.

2. If you feel like you meet ALL requirements, please apply!

3. You wait patiently (we promise it won’t be long) as we review your application, resume and get a feel for how you would fit into daily MMBC life.

4. We schedule a call to get to know you (one of the standout applicants) better.

5. Once we find our top contenders, we will ask you to complete a video cover letter and written response.

6. Next, we will bring you in for an in-person interview. You will go through interviews with various members of the team.

7. Time for breakfast! No, really, we want to take you to breakfast for the last portion of the interview.

8. We welcome YOU (the best-of-the-best-amazingly-helpful-customer service representative - and we mean that) to the MMBC team!

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• "In three sentences, what's your favorite movie, and why?"

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 5 years (Required)

Work Location: In person

Salary : $25 - $28