Operations Lead - Join the Founding Team of Myodetox NYC

Are you ready to help launch something extraordinary? Myo is coming to New York City this summer, and we’re looking for an exceptional Operations Lead to join our founding team in the iconic Flatiron District. If you’re a dynamic leader with a proven ability to manage teams, deliver operational excellence, and thrive in a fast-paced, client-facing environment, this is your opportunity to make your mark in one of the world’s most vibrant cities.

This isn’t just a job—it’s your chance to shape the future of movement health and be a cornerstone of a recognized brand in a new market.

About the Role

As the Operations Lead, you will be on-the-ground, leading front of house operations, ensuring that every client’s experience is seamless, hospitable, and aligned with Myo’s standards of excellence. Working closely with the Clinic Director and Regional Operations Manager, you will manage and mentor the Front Desk Associates (FDAs) while being a hands-on presence in-clinic.

💡 This is a full-time opportunity for someone who thrives on ownership and impact—someone ready to launch and take ownership of the front-of-house and operations for NYC.

• Be a key member of the Clinic Management Team to set annual and quarterly objectives, ensuring the clinic meets revenue, profit, and retention targets.
• Assess clinic performance regularly to identify opportunities for improvement and implement strategies to enhance client retention and continuously improve clinic standards and operations.
• Build local relationships and partnerships that help Myo grow our footprint and network in NYC. You’re excited to get out into the community, build connections, and help make Myo a known name in the city!
• Leverage knowledge of the local community and clientele to support targeted marketing initiatives, promotions, and campaigns that enhance the brand and client experience.
• Share insights from operations, team, and client feedback to inform decisions and drive performance.

• Oversee Front Desk Associates (FDAs) to ensure seamless clinic operations, including scheduling, booking conversions, waitlist management, and invoice accuracy.
• Ensure every client receives best-in-class service and a consistent, elevated experience.
• Monitor no-shows, client balances, and credit card issues to ensure payments are collected accurately.
• Maintain overall clinic budget for operational supplies: tracking clinic inventory and ensuring supplies are stocked.
• Work closely with the CD and Regional Operations Manager (ROM) to manage repairs, refurbishments, or renovations.
• Ensure the FDA schedule is optimized for full front desk coverage, at all times.
• Work four front desk shifts per week to stay engaged with the team and clients.

• Lead, coach, and mentor FDAs, ensuring they meet Myo’s hospitality and operations standards.
• Oversee the hiring, onboarding, training and retention of new FDAs in collaboration with ROM and the Learning & Development team.
• Be present in the clinic daily, offering real-time feedback and support to the team.

• 3 years of experience in an operations, hospitality, or client-facing role (experience in health & wellness, fitness or medical fields is an asset)
• Experience leading teams and driving business success.
• Excellent communication skills, with the ability to effectively engage and collaborate with both direct reports and cross-functional teams.
• A passion for creating outstanding client experiences.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to change.
• A team-first attitude and a proactive approach to leadership.
• Are eager to take ownership and help establish Myo’s reputation in NYC.

• Be a Trailblazer: Shape the success of Myo’s first NYC clinic 🚀.
• Grow Your Career: Participate in robust professional development programs.
• Perks & Benefits: Competitive salary with health, dental, and vision insurance, 401k with match, PTO and more!
• Phone allowance
• Inspiring Culture: Join a team driven by innovation, authenticity, and a commitment to helping people live better.

Hiring Process

We’re excited to open our clinic this summer, and we are looking to begin the interview process in April. The hiring process includes:

- First Call: An initial virtual interview with our Regional Operations Manager, Keely.

- Practical Assessment: A hands-on opportunity to showcase your skills.

- Final Interview: An in-person conversatoin with NYC Clinic Director, Aimee, and Regional Director, Kurt

Ready to Make Your Mark?

This is more than a role—it’s an opportunity to help build something exceptional. If you’re ready to be a key part of Myo NYC’s founding team, we want to hear from you.

Click “Apply” to take the first step toward redefining movement health and creating a lasting impact in NYC.

Who We Are

At Myo, our mission is to raise body IQ globally. Across over 20 locations in the US and Canada, our teams of Physical Therapists, Chiropractors, and Licensed Massage Therapists deliver elevated, one-on-one care that empowers clients to move better, feel better, and live longer.

Now, we’re bringing our mission-driven approach to the heart of NYC, and we need an exceptional Operations Lead to help us build a world-class clinic experience from the ground up.

Salary : $28 - $31