What are the responsibilities and job description for the Dental Office Manager position at MyOrthodontist?
Dental Office Manager
Position Summary
The Office Manager is responsible for managing the business functions of a dental/orthodontic practice by collaborating with the corporate office. An understanding of all business functions within a dental practice and strong customer service skills are needed to succeed in the Office Manager role.
Essential Duties and Responsibilities
- Plan and manage business operations to ensure excellent patient support services.
- Complete and analyze daily, weekly, monthly, quarterly, and yearly financial reports for the office.
- Run and analyze management reports.
- Train, develop and manage staff to meet performance standards.
- Assist in employee hiring, performance evaluation, promotion, termination, and retention activities.
- Review and approve timecards and PTO for staff.
- Adhere to all HIPAA and OSHA regulations.
- Ensure that patient data and records are stored securely and in compliance with privacy and security regulations.
- Maintain the appearance and functionality of the dental office.
- Support marketing initiatives and provide input to adapt to office location and patient demographics.
- Respond to patient queries and resolve issues to ensure patient satisfaction.
- Ensure adherence to company policies and procedures.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Associates or Bachelor's Degree Required
Minimum of 2 years of management experience (in dental/ortho setting preferred)
Interpersonal Skills: Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members.
Writing and communication skills:
- Effective interaction with others in spoken and written English
- Accurately transfer gathered data into a patient record
- Ability to read and understand technical and professional materials
- Ability to demonstrate sensitivity, confidentially and respect when speaking with patients, peers and staff
Intellectual and motor skills:
- Ability to work independently
- Ability to comprehend, reason, integrate, analyze, evaluate and problem solve
- Ability to demonstrate critical thinking skills
Computer skills:
- Intermediate computer knowledge
