What are the responsibilities and job description for the Manager/Senior Manager of Care Delivery Operations, Healthcare position at myPlace Health?
About MyPlace Health
myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.
About This Role
Are you passionate about building something from the ground up and making a real impact in the lives of older adults? This is a unique opportunity for a mission-driven, hands-on leader who thrives in fast-paced, high-growth environments and wants to shape the future of care delivery operations.
As our Manager of Care Delivery Operations, you’ll partner with cross-functional leaders and subject matter experts to design, build, and scale core operational functions that empower care teams to deliver exceptional, high-quality care. From the clinic to the home and community, you’ll help create a personalized, participant-centered care experience that ensures seniors receive the right care, at the right time, in the right place.
If you’re excited about developing innovative solutions, driving meaningful change, and working with a team that’s redefining how care is delivered, we’d love to meet you!
What does success look like as leader in Care Delivery Operations?
Please submit your resume/CV.
Our Commitment to Diversity, Equity and Inclusion
At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
COVID-19 Vaccination Policy
At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.
Beware of Scams and Fraud
Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/
What's in it for you? myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data. Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success! Preparing you for retirement:401k with Employer match Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team. Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable. Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend
myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.
About This Role
Are you passionate about building something from the ground up and making a real impact in the lives of older adults? This is a unique opportunity for a mission-driven, hands-on leader who thrives in fast-paced, high-growth environments and wants to shape the future of care delivery operations.
As our Manager of Care Delivery Operations, you’ll partner with cross-functional leaders and subject matter experts to design, build, and scale core operational functions that empower care teams to deliver exceptional, high-quality care. From the clinic to the home and community, you’ll help create a personalized, participant-centered care experience that ensures seniors receive the right care, at the right time, in the right place.
If you’re excited about developing innovative solutions, driving meaningful change, and working with a team that’s redefining how care is delivered, we’d love to meet you!
What does success look like as leader in Care Delivery Operations?
- Lead with Purpose: Drive meaningful initiatives that strengthen our care model, creating processes that truly make a difference in participants’ lives
- Empower Care Teams: Develop and implement easy-to-use tools, workflows, and training that help frontline teams provide the best care possible
- Ensure Excellence: Keep care delivery safe, compliant, and participant-centered by aligning operations with state and federal regulations
- Collaborate for Impact: Work side by side with caring and passionate teams across the organization to develop innovative solutions that improve care
- Build Trusted Partnerships: Oversee and enhance vendor relationships, ensuring services align with our high-quality standards and participant needs
- Support Growth: Help launch new care centers and markets, ensuring new teams have strong operational foundations from the very start
- Drive Smart Decisions: Work closely with stakeholders to turn ideas into action, balancing strategic priorities with real-world impact
- Champion Efficiency: Identify opportunities to simplify, streamline, and improve operations, making care delivery more seamless and effective
- Jump In & Problem-Solve: Bring a hands-on, can-do attitude, stepping in to build new solutions, refine workflows, and support teams in the field
- Communicate with Clarity: Keep teams engaged, informed, and aligned, ensuring transparency and collaboration at every step
- Adapt & Support : Take on additional tasks and responsibilities as needed, helping the team navigate challenges and seize new opportunities
- Mission-Driven Mindset: Deep commitment to serving high-risk seniors and frail older adults, ensuring they receive high-quality, person-centered care
- Thrives in Growth & Change: Excels in fast-paced, high-growth environments, especially those requiring a "zero to one" approach to build processes from scratch
- Process Builder & Problem-Solver: At least 3 years of experience designing and launching operational processes and workflows to improve care delivery
- Operational & Strategic Experience: At least 3 years working in healthcare operations or strategy in a value-based care setting, using lean methodology to drive improvements
- Vendor & Partnership Management: Hands-on experience managing vendor relationships, ensuring services align with operational and care delivery goals
- Industry Expertise(Preferred): 5 years in a similar role with a degree in a relevant field (e.g., MBA, MHA, MPH, MS in management science, or related discipline), OR 8 years of experience in a similar operational role
- This role has a hybrid schedule. 3 days in office at either our Greater Los Angeles or South Los Angeles site
Please submit your resume/CV.
Our Commitment to Diversity, Equity and Inclusion
At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
COVID-19 Vaccination Policy
At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.
Beware of Scams and Fraud
Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/
What's in it for you? myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data. Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success! Preparing you for retirement:401k with Employer match Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team. Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable. Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend
Salary : $110,000 - $135,000
