What are the responsibilities and job description for the Patient Advocate position at Myriad Genetics?
Myriad Genetics is looking for a Patient Advocate to join the Hereditary Cancer Customer Service Patient Advocate team. This is a remote position across the United States. The ideal candidate has call center or experience with inbound and outbound phone calls as up to 80% of this position is on the phone, is passionate about patient care and adaptable as the teams experience constant change.
Responsibilities
Coordinate testing services for patients by:
- Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
- Working with healthcare providers to complete the required documentation and sample submission.
- Working with insurance companies to secure the highest possible coverage for patients.
- Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
- Employee will be on the phone approximately 60-80% of the time.
- Participate in the Quality Assurance plan.
- Comply with applicable CLIA and HIPAA regulations.
Qualifications
- High School Diploma or GED required
- Bachelor's degree and more than one year of customer service and reimbursement experience preferred
- Excellent interpersonal and communication skills
- Accurate typing skills of at least 65 words per minute
- Excellent listening, transcribing, and self-review skills PC experience, including familiarity with Excel, Word, Internet, and e-mail
- Able to manage several tasks simultaneously, often under pressure.
Physical and Mental Job Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
- The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision and depth perception.
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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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