Technical Account Manager (MAC / Apple / Windows) for MSP
New York City New York United States
70000 $80000 per year based on experience.
Are you passionate about technology and building strong client relationships Our client a leader in cuttingedge IT solutions is seeking a Technical Account Manager to be the primary point of contact for their small and mediumsized business clients. In this role youll drive customer satisfaction ensure seamless technology adoption and identify opportunities for growth in a highimpact clientfacing position.
Why Join This Opportunity
- Be part of a dynamic forwardthinking company at the forefront of Managed IT Services Cloud Computing and Security Solutions.
- Work with a talented team committed to innovation and client success.
- Enjoy a supportive culture with strong leadership and opportunities for career growth.
- Competitive compensation and comprehensive benefits package.
What Youll Do :
Act as the primary liaison between the company and its clients ensuring their technical needs are met effectively.Proactively identify ways to improve client systems and infrastructure to optimize performance.Conduct regular checkins with customers gathering feedback to drive enhancements in products and services.Partner with the Service Desk Manager to address client inquiries and support needs.Lead renewal and upsell efforts ensuring clients have the best solutions for their evolving needs.Provide technical training and guidance helping clients maximize the value of the companys services.Work crossfunctionally to develop technical roadmaps aligned with client objectives.Monitor and report on key performance metrics identifying opportunities for improvement.What Were Looking For :
34 years of experience in a clientfacing technical account management or IT sales role.Strong technical background in security server administration cloud computing and Mac / Windows environments.Excellent communication problemsolving and analytical skills.Proven ability to build relationships and advocate for client needs.Ability to manage multiple customers and projects simultaneously.Selfstarter mindset with a passion for technology and client success.BS in Computer Science or a related field is preferred but not required.Compensation & Benefits :
Salary Range : $70000 $80000 per year based on experience.Medical Dental and Vision Insurance401K with matchingPaid Time Off (PTO) & Paid HolidaysMonthly Unlimited Ride MetroCardPaid Cell PhoneProfessional Development & Training OpportunitiesSkills and Certifications
Experience in MAC / Apple / Windows(Must have both)client facing experienceCandidate Details
2 to 5 years experienceSeniority Level AssociateManagement Experience Required NoMinimum Education Bachelors DegreeWillingness to Travel OccasionallyIdeal Candidate
has clientfacing experience. Also have experience in both MAC and Windows although MAC is heavier.Why this employer is a great company
Excellent company culture and benefits. Office in the heart of NYC. Team happy hours and great office environment.
Sales Management
Education
Salary : $70,000 - $80,000
