What are the responsibilities and job description for the Telecommunications Specialist position at Mystic Lake Casino Hotel & SMSC?
Overview
">Mystic Lake Casino Hotel & SMSC offers an unparalleled entertainment experience with a variety of games, dining options, and live events. Our team is passionate about delivering exceptional service and creating lasting memories for our guests.
">Job Description
">We are seeking a highly skilled Customer Service Expert to join our team. As a key member of our customer service department, you will be responsible for handling incoming/outgoing telephone calls, responding to guest inquiries, and taking/confirming hotel reservations. Your primary objective will be to provide a high level of service and effective sales tactics to upsell various products and services offered by the casino and hotel.
">Responsibilities
">• Answer guest calls in a professional and courteous manner.">
">• Provide detailed information about room rates, packages, and promotions.">
">• Resolve guest issues promptly and efficiently.">
">• Upsell Call Center, Representative, Reservations, Guest Service, and Retail products and services to guests.">
">Requirements
">• Excellent communication and interpersonal skills.">
">• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.">
">• Strong problem-solving and conflict resolution skills.">
">• Proficiency in using technology and software applications.">
