Hotel Guest Service Specialist

Description

Does the chance to meet new people from across the country excite you? Come join us as a hotel front desk attendant! You will be the first person they talk to as they check into our premier casino and entertainment destination. Enjoy weekly pay, free uniforms, and heath benefits.

Starting pay up to $18.00 an hour with a $1,000 signing bonus.

*Based on shift.

Job Overview: Provide guest service in line with SMSC GE’s culture of Purpose, Vision, and Values. Assists guest in the front office by performing check-in and check-out functions. Collects payment on all transactions. Applies a high-level guest experience and keeps current with all casino and hotel promotions within a fast-paced, high-volume environment. Uses effective sale tactics to upsell hotel offerings. This position will work 7am-3:30pm or 2:30pm-11:00pm, weekends needed.

Illuminate Your Future: What You'll Do:

• Arranges and manages all guest arrivals and departures, and provides an enhanced guest

  experience.

• Greets and communicates current hotel amenities, services, events, dining, entertainment,

  policies, and travel directions to guests. Issues casino coupons and sells gift cards. Maintains

  a working knowledge of the SMSC Enterprise.

• Utilizes software systems to properly access reservations, guest and group accounts, room

  availability, and related information. Computes guest billing, collects payments by cash and

  credit card and makes necessary adjustments. Completes daily paperwork and reconciles

  cash bank.

• Resolves guest issues and concerns. Facilitates emergency calls from hotel guests, notifying

  appropriate staff when necessary. Enters wake up calls. Assembles key packets and creates

  additional keys for guests.

• Properly identify guests at check-in by reviewing valid identification. Ensures guest data is

  properly entered into systems and validates against player tracking system.

• Occasional tasks

Job Requirements:

• Minimum one year guest service and cash handling experience.
• Ability to speak, write and read English clearly.
• Ability to communicate with a diverse population.
• Working knowledge of basic computer operation.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.