Surveillance Operator

Description

Come elevate your observation skills as our Surveillance Operator at Mystic Lake Casino! In this position you will be part of the team that keep our guests, team members, assets and community safe and secure. The perfect fit for this opportunity is someone who can support a variety of daily roles and responsibility while maintaining professional communications. If you can adapt to changing situations and you enjoy working individually to support the greater team – we are looking for you. Enjoy weekly pay, career growth opportunities, and health benefits. Whatever your career goals may be, let Mystic Lake Casino help get you there!

Starting pay at $20.

Job Overview: The Surveillance Specialist coordinates communication and personnel for various events, including emergency situations. Receives requests for assistance from other departments, guests, or agencies through communications then prioritizes or advises personnel as needed. Utilizes CCTV and video management software to conduct safety audits of all areas, including all businesses and properties within the casino and Tribal Operations to provide for optimal asset protection and the safety of guests and team members. Monitors alarms and safety systems and maintains logs of all communications. Initiates daily logs, incident reports, audits, and work orders to document observations in accordance with regulations. Becomes a part of the emergency operations during large scale emergency events.

Top Four Reasons Candidates Choose to Work With Us:

1. We keep our team updated on trends and value all voices and ideas in implementing new methods and technology.
2. Our unique department – we handle both Life Safety/Emergency Response and Asset Protection/Loss Prevention giving you a variety every workday!
3. We support more than just the casino in keeping our guests, team members, and community safe.
4. Our benefits! From on-site clinics, 401k match starting day one, gas discounts, meal discounts, and So. Much. More!

Job Requirements:

• Must be 18 years of age or older and have a high school degree or GED.
• Any combination of post-secondary education/certifications in law enforcement, military or security fields, customer service sand/or related experience to equal one year.
• Must be able to pass a skills test which includes reading comprehension and basic math.
• Successful completion of training programs within first 30 days to six months of hire.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).
• Ability to prioritize several incidences (tasks) simultaneously in stressful situations while maintaining confidentiality with sensitive information.
• Demonstrated outstanding communication and comprehension skills; ability to communicate effectively in English (orally and written).
• Ability to remain calm and communicate details via phone or radio to responding team members or other authorized external responders during high stress incidents.
• Ability to provide consistent exceptional service towards guests, team members, and vendors/contacts.
• Relationships with any SMSC Gaming Enterprise team members in cash or asset handling departments must be disclosed to the Surveillance Operations Manager in order to determine if they pose a conflict of interest.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.