What are the responsibilities and job description for the Manager, Club M Operations position at Mystic Lake Casino?
Come lead our Club M Team as our Club M Operations Manager! In this role you will support the execution of promotions at Mystic Lake and Little Six and off-property guest activation events. Enjoy weekly pay, health benefits, and 401(k) starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!
Job Overview: The Manager, Club M Operations is responsible for managing the daily operations of Club M at Mystic Lake and Little Six Casinos, the Box Office, and Little Six retail space to ensure consistent, high quality guest experiences. This role is responsible for ensuring exceptional guest experience, executing on and off-site guest activations, partnering with other marketing and operational departments to drive guest loyalty.
Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
Job Requirements:
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
- Bachelor’s degree in marketing, business, or related field and 3 experience in event-planning or promotions OR 12 years of equivalent experience.
- 3 years of indirect or 2 years of direct people leadership experience. Preference for having managed hourly team members in an operational setting.
- Experience with scheduling and onboarding highly desired.
- Experience in casino marketing/promotions preferred.
- Outstanding communication skills (verbal, written and presentation) with all levels of stakeholders.
- Strong technical acumen & experience working with and training others on multiple systems.
- Ability to manage time effectively, prioritize work and solve problems efficiently.
- Comfortable adapting to change in a fast-paced, dynamic, and ambiguous environment.
- Demonstrated ability to work collaboratively on cross-functional teams.
- Willingness and ability to challenge the status quo.
- This position requires regular work on nights and weekends.
