What are the responsibilities and job description for the Receptionist position at Mystic Meadows Rehab & Nursing Center?
Summary:
Greets and welcomes patients, employees, internal and external customers.
Answers routine inquiries, and directs to the appropriate department.
Operates switchboard: answers, screens and transfers telephone calls.
Performs clerical duties as required.
Position Responsibilities:
- Greets visitors, answer routine inquires, and directs visitors to the appropriate office.
- Processes requests for information in person, via phone and/or email in accordance with established policies and procedures, particularly regarding confidentiality.
- Answers routine questions or refers to the appropriate source for resolution.
- Ensures information is forwarded to the correct department and calls are routed to the appropriate personnel.
- Check and verifies valid Virtua ID and/or ensures log is signed according to security procedures.
- Performs clerical duties such as creating new admission packets, processing faxes, sorting and distributing mail, retrieving and filing reports and medical records.
- Assists other personnel as requested, participates in quality reviews and new staff orientation.
Position Qualifications Required / Experience Required:
Up to 6 months general office experience or experience in retail or other service industry where direct public contact is required.
Basic computer user skills (data entry, information look-ups, word processing). Attention to detail and accuracy.
Good Communication skills (verbal-written-listening) in order to interact with internal staff and external clientele or suppliers.
Nursing home Experience Preferred
Ability to project a courteous, tactful, and pleasant manner to patients/families/employees and members of the health care team at all time
